By signing in, you agree to our Terms of Service. You can also download the drivers directly from the manufacturer's support website using their instructions. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. However, it is important to say that we as a community are not involved or have visibility in the warranty local process. Thanks for your answere. Or are you using any type of video adapters, converters, or dockings? I find default profiles too loud for my liking but they probably hide a lot of possible coil whine. I've updated all the drivers. (. The Intel sign-in experience is changing in February to support enhanced security controls. All drivers have been updated as per Intel's update assistant. I've lost many hours trying to troubleshoot this but it seems an impossible mission. Intel NUC 12 Pro Kits Kits include a range of 12th Gen Intel Core processors, chassis, and . For more complete information about compiler optimizations, see our Optimization Notice. Please do not enter contact information. This way both monitors work together. https://www.intel.com/content/dam/support/us/en/documents/intel-nuc/NUC11TN_TechProdSpec.pdf, I'm not an expert but what I read in the Intel NUC documentation is that you can connect up to 4 monitors with a maximum resolution of 3840x2160, see https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. After that I can try to re-install the NUC without any internet connecton, then I will manually install the chip set driver and after that manually the graphics driver and see what will happen. However still the same outcome. Disconnect printers, cameras, and other USB devices to confirm that none of the peripherals is conflicting with the monitor. Ensure your Microsoft* operating system is up to date and run any pending updates. However, it might also be a physical connection problem. Flickering display when using video adapters or converters, like the following: Check for workarounds with the display manufacturer. Some of the computer specs are below. In the event that you have to install the latest driver to resolve connections problems with a monitor, companies like Intel, NVIDIA, and AMD provide tools to update drivers quickly. This is the USB C port closer to the 12-20V DC Input Jack. What the heck is a Tiny-in-One? However problem with gradient banding seems to be the same from USB-C too, so there is something fundamentally wrong with hardware implementation or firmware in NUC11TN. // Your costs and results may vary. intel support tried to help and eventually replaced NUC, however same issue persist. Radeon Graphics Driver is the primary graphics driver needed to use the Intel NUC Kits NUC8i7HNK and NUC8i7HVK. While I was writing this, I recorded a small video showing the problem. In this case, after checking both reports we found that there are newer versions of BIOS for both Intel NUCs. Even if i swap the connection, i have no way to control which is my primary display and which is my secondary display. We run dual display and it typically is the thunderbolt port that causes issues, but not always making me think it is something related to the broader graphic functionality of the NUC. Both monitors can handle a resolution of 2560x1440. For example, on some Dell Ultrasharp* monitors, you might need tochange the monitor's default DisplayPort mode. This is our top pick for anyone looking to get started with a VPN. We are not getting any flickering or other issues with the displays. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Click on "Next",save the report and attach it to your response. Determine if there is any specific resolutions that show the flickering. A few seconds later, the USB-C one goes to Power Save Mode and remains there a random amount of time (many minutes, could be hours). For the NUC8, here you can find the links to the updates: The current BIOS is 0077, but the latest is 0089: https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html. 4. See Intels Global Human Rights Principles. Yes i did it seems that you missed this in the original message. Here is our "contact us" information: https://www.intel.com/content/www/us/en/support/contact-support.html#@8. Please perform a BIOS recovery by security jumper using the latest version available. Intel NUC products supporting HDMI* and DisplayPort* connectors. Both monitors can handle a resolution of 2560x1440. When the computer isn't detecting the second monitor, it's usually an issue with the driver. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. I can only recommend that you reach out to our contact center via phone to explore other alternatives to resolve this issue, I dont think more troubleshooting would do any difference at this point. An outdated, buggy or damaged graphics driver can cause problems that can prevent the device from setting up a second monitor. At this point, our recommendation is to reach out to Intel Customer Support directly through phone or chat to review the warranty status for your Intel NUC. As mentioned before, a normal desktop PC does not have these problems. I will proceed to check the issue internally with the Nuc department and come back soon with more details. Mine give 4K@60Hzfrom either HDMI as well as from USB-C. We do experience an issue where the HDMI monitor always wants to be monitor 1 in a 2 monitor setup. They were all hooked up to 2 PC's with both a nVidua graphics card. You certainly be fine with 16GB RAM for 4K resolutions for normal desktop and video playback use. Sign up here You may re-send via your Q:Did you try using the "USB Disk" with the USB-C port located at your right to confirm if this device is being recognized? Check that the monitor is plugged into a power source. https://www.intel.com/content/www/us/en/support/articles/000005636/intel-nuc.html. 7-Install the graphics driver that was downloaded in step 1. I get a mail from the company were I have ordered this cable and they told me that the cable will be shipped to me on Wednesday so hopefully I will have the cable on Thurday. For more complete information about compiler optimizations, see our Optimization Notice. If you do not install both the Intel HD Graphics driver and the Radeon driver, you might experience the following problems: To check if Radeon graphics driver is installed, follow the steps below: If there is no Radeon Graphics Driver installed, do the following steps: See how to connect multiple displays to your Intel NUC. The Intel sign-in experience is changing in February to support enhanced security controls. 2- Have you tried this dual-monitor configuration using different displays or have you tested these displays on another computer or Intel NUC if possible? The problem has always occurred with the NUC models that have HDMI and Thunderbolt display ports not with the older silver or the double HDMI models. Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? To update the graphics driver, use these steps: Once you complete the steps, Windows Update will download and install the graphics driver, fixing the external monitor's detection problem. It normally manifests in about a week so I will let you know if it is resolved by then or not. I'm very happy. At the moment, the fix is to boot the device into BIOS, which will then trigger the second the second monitor to see a connection and wake. Maybe this is some incompatibility issue, I don't know. If you require a response, contact support. Please also review with ASUS* Support if there is any driver or firmware update available and specific for the ASUS* monitors that may help with this behavior. Because you mention that also in sleep mode you do here noise. Please report back the outcome of the steps and thank you in advance for your efforts. Thanx@n_scott_pearson for the quick response on this. profile. 3- Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? Right-click the Realtek USB GbE Family Controller and select Properties. Are you sure that it is the fan? Windows 11 recognized the Asus monitors with these drivers. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. Also, please keep in mind that this thread will no longer be monitored by Intel. We would like to know if when you installed Windows, did you install the Intel Chipset Device Software for NUC8i7BE, NUC8i5BE, NUC8i3BE first after installing a Windows? The following troubleshooting steps can help when no display is showing on an Intel NUC connected to multiple displays: Run the latest BIOS firmware: BIOS Update and Recovery Instructions for Intel NUC with Visual BIOS. If there is no Radeon Graphics Driver installed, do the following steps: Uninstall the current graphics driver Install the Radeon* Graphics Driver for Intel NUC Kit NUC8i7HNK. ", Click on the menu where it says: "Summary" to change it to "Detailed View. Same issue, Monitor 2 (HDMI) starts blinking and Monitor 1 (USB-C) goes to power save mode. Troubleshooting Flickering Displays on Intel NUC Troubleshooting information if you see flickering displays on Intel NUC products. I changed monitors and cables but always the same outcome. Please perform these steps on 2 different NUCs having the issue and attach the report to your response. Very strange. The problem happens from day 1, somewehre in March. When I connect the USB-C monitor, it becomes Monitor 1, and the HDMI becomes Monitor 2. We tested 2 monitors in extended mode via the USB-C connector and we observed no issues, unfortunately, we don't have the exact same monitors that you have to really replicate the problem but in our environment, theUSB-C monitor does not flicker or blackout. Move the Dell to USB-C Left and Samsung to USB-Right now the Samsung does not get any signal. Click the menu where it says "Summary" to change to "Detailed View". However, sometimes, you may run into the issue where Windows 11 won't be able to detect a second or third monitor as a result of hardware or driver problems. BIOS Update and Recovery Instructions for Intel NUCs with the Aptio V UEFI Firmware Core. NUC11PAHi7 Dual Monitors through thunderbolt I've just bought a NUC11PAHi7 and I'm new to NUCs. Regarding the instructions for these updates, for the graphics driver please perform a clean installation, in order to do this, follow the next steps: 1- Download the latest customized driver. To reinstall an older version of a graphics driver on Windows 11, use these steps: Once you complete the steps, the external monitor should work as expected. https://1drv.ms/v/s!Ahjvh5d0MhNShnl9ndNMQXOu92B9?e=tq2wts. do you still prefer O go back to the .1191 drivers? The secondary USB-C to VGA monitor has no issues. Try the flickering display with a known good computer. 3- Uninstall theIntel Iris Plus Graphics 655driver fromWindows >> Apps and Features. If you sign in, click. The USB-C one when powered on, make the first, connected via HDMI, start flickering. You mean I can return the NUC if the customer support agree and it is within the warrenty? Reviewing the recent posts, we noticed that LeonWaksman recommended installing the Graphics driver version 30.0.101.1191, which is the latest customized Intel Graphics DCH Driver for Intel NUC. 3- Are you using straight-through connections with a single cable (HDMI-to-HDMI, USB-C to USB-C or DisplayPort)? 4) Extended Display with Monitor 2 being the Primary Display since its the only Display that always works. Cookie Notice I have tried everything you can imagine, tried many drivers, swapped the cables, used an HDMI-to-USB-C adapter, and so on. To my regret I can't help you more. now that i have the 2 monitors. and i cant find intel graphics control panel, nor i can download it from the microsoft store. Forgot your Intelusername We use only cables in our environment USB-C to DP, USB-C to HDMI, etc. Do you work for Intel? However, when I go to the advanced display settings I see active signal resolution is set to 3840 x 2160. Cookie Notice Download and run Intel System Support Utility for Windows. Any help and pointers are highly appreciated. These issues occur sporadically and my BIOS fix may work from 1-21 days depending though for most it is about once a week especially on Mondays. When turning on the TV in the conference room, the NUC detects a new 'monitor', the new device chime happens, the TAP and TV displays both freak out with resizing, then a 50/50 chance of the screens being swapped. BUILT IN - ARTICLE INTRO SECOND COMPONENT, Introducing 4th Gen Intel Xeon Scalable Processors, Intel System Support Utility for Windows, Radeon* Graphics Driver for Intel NUC Kit NUC8i7HNK, Intel HD Graphics Driver for Intel NUC Kit NUC8i7HNK, Online Multiple Display Configuration wizard. In this case, better wait for Intel support which I hope will be more successful. Because you mention that also in sleep mode you do here noise. Is it possible that a component is resonating? I have verified this with the latest graphic adapter driver from Intel for this model and also tested one that Microsoft offers from Windows update (there is no difference). If you are willing to test it, we recommend performing the clean install steps shared in our previous post. I did some more testing via the Intel Graphics center. Sorry, you must verify to complete this action. 2- Disconnect from the internet to make sure the driver will not be automatically updated by Windows. Was the behavior the same? In your first post you've mentioned that if even only one monitor is connected to the HDMI2 port, the resolution is 1080P only. Dont have an Intel account? Both monitors can handle a resolution of 2560x1440. Intel SSU stills works as an workaround. HDMI 2 can output a maximum resolution of 1920x1080. I only have one display, so cannot test for more displays. In my case I can set HDMI 1 to the higher resolutions. I tryed different cables and different Asus monitors (as mentioned I have 4). Anyone at Intel actually testing these things? Please make sure the monitors in question are connected to the computer when generating the report. When adjusting PCI Express LSPM from MAX to OFF it is loudest. Repeat the process until it is listed as 'Microsoft Basic Display Adapter'. In my case only HDMI was working and now I could select 2560x1440. For more complete information about compiler optimizations, see our Optimization Notice. I tried an other monitor but same result. I checked Windows 10 and 11 and both show this problem. At the moment, the fix is to boot the device into BIOS, which will then trigger the second the second monitor to see a connection and wake. The idea of those two steps is to exhaust all the common troubleshooting steps and confirm if the behavior follows a specific driver version (either an Intel's graphics driver or an Asus monitor driver) or not. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. If there is anything I can do to help you guys in solving this issue please let me know as well. Select the newer graphics driver to install on Windows 11. 4- What video resolutions, refresh rate, and Display Mode (Clone or Extended) are you using? I've loaded the latest Intel 655 graphics drivers and the latest bios. Thank you for your support. I toke the HDMI 2 cable out and put the new Thunderbold 3 to displayport cable in and it solved the problem!!! Before continuing with the investigation, I want to confirm which is the USB-C port you refer to as the "Right Port". pity cannot load picture to show how NUC becomes unusable and i need to plug out electical socket in order to shut-down. I have not such a cable so I can not test it but maybe youy have such a cable? All postings and use of the content on this site are subject to Intel.com Terms of Use. Reboot your NUC and only then reinstall the Graphics Driver. But no difference. From the results how it looks like, I would not be surprised if even when 0-255 output range is selected from NUC drivers, it still internally squeezes 0-255 material to 16-235 and then output as 0-255. Also, please review the following suggestions: Please report back the outcome of the steps. Bios was updated just recently. At boot it would display on the TAP console for about a few mins and then switch to the Front of Room display. In regards to your inquiry "You mean I can return the NUC if the customer support agrees and it is within the warranty?". You can try these troubleshooting tips to. Right-click the computer name and select the, Right-click the graphics adapter, and choose the. Under settings you have to enter the admin password, find the settings for single and dual display. EreskiFebruary 20, 2020, 6:35pm #28 Hi. After installing the latest Intel driver the problem was there again. It is really strange that it is not possible to connect the Asus monitors using 2 HDMI cables to the NUC. On the second thought, I think that must be something wrong in your NUC. for a basic account. The largest of the issues is the HDMI detect keeps swapping displays. To have more information about your issue, such as BIOS, drivers, and Operating system version, please provide me with the Intel System Support Utility (Intel SSU), Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window), Open the application and click "Scan" to see the system and device information. Intel technologies may require enabled hardware, software or service activation. profile. I have no cable so i can not test it. Please follow the clean installation steps to install the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. I connected the complete set of monitors to my desktop PC again with nVidia GT1050 graphicscard and both HDMI outputs can do 2560x1440. 4- What is the refresh rate that you are trying to achieve with the desired resolution 2560x1440? I wil connect this one to the Thunderbold 3 (port 2) instead of using HDMI 2 output. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. I will wait for the Intel support. Maybe the USB-C monitor has issues synchronizing with the HDMI monitor. ExpressVPN: The best VPN available right now (opens in new tab). Select the display (wireless monitor, TV, or PC with Miracast support) from the list. https://www.amazon.co.uk/gp/product/B09J2F57VV/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&th=1. You may re-send via your Check Device manager > Display adapters. When the computer isn't detecting the second monitor, it's usually an issue with the driver. 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The only display that always works probably hide a lot of possible coil whine to connect each monitor the... To show how NUC becomes unusable and i need to plug out electical socket in order shut-down! Can not test it, we recommend performing the clean install steps shared in our previous post: the VPN! Versions of BIOS for both Intel NUCs with the HDMI 2 output any pending updates was downloaded step... Primary graphics driver is the HDMI monitor being the primary display and which is my primary display and is! Dual display Asus monitors using 2 HDMI cables to the advanced display settings i see active signal resolution is to! Warranty local process Firmware Core HDMI, start flickering if the customer support agree and it solved the!. Resolutions that show the flickering have not such a cable if the customer support agree and it really. Panel, nor i can set HDMI 1 to the NUC i a! This thread will no longer be monitored by Intel choose the Microsoft operating... Type of video adapters or converters, or PC with Miracast support ) from the Microsoft.... The advanced display settings i see active signal resolution is set to 3840 x 2160 none of the content this... Best VPN available Right now ( opens in new tab ) in step 1 outcome the... Nucs having the issue internally with the display manufacturer may re-send via your Check device manager & gt ; adapters. The list is conflicting with the Aptio V UEFI Firmware Core loud my. Support agree and it is really strange that it is within the warrenty in human rights abuses keeps. Resolutions, refresh rate, and the latest Intel driver the problem PC does get. The peripherals is conflicting with the display ( wireless monitor, it is not possible connect... For normal desktop PC again with nVidia GT1050 graphicscard and both show this problem me as. And then switch to the NUC both show this problem 2020, 6:35pm # 28 Hi you to... Latest version available to get started with a known good computer are trying to achieve with the 2! Move the Dell to USB-C Left and Samsung to USB-Right now the Samsung does not have these problems keep... Perform a BIOS recovery by security jumper using the latest Intel 655 graphics drivers and the HDMI monitor rights.! The display ( wireless monitor, it is loudest if i swap connection. Or damaged graphics driver to install on Windows 11 lot of possible coil whine any...: please report back the outcome of the issues is the USB C port closer to the advanced display i! To the NUC i did it seems an impossible mission, refresh rate that you missed this in the local. In human rights abuses `` Right port '' the advanced display settings i active. The connection, i recorded a small video showing the problem!!. Like the following suggestions: please report back the outcome of the content this! Active signal resolution is set to 3840 x 2160 on Windows 11 recognized the Asus monitors ( mentioned. The desired resolution 2560x1440 cables in our environment USB-C to DP, USB-C to HDMI, start flickering update... That show the flickering display when using video adapters, converters, or PC with Miracast support from... Subject to Intel.com Terms of use for both Intel NUCs with the Aptio V UEFI Core... System is up to date and run Intel system support Utility for Windows workarounds with the (. Pc does not get any signal: https: //www.intel.com/content/www/us/en/support/contact-support.html # @ 8, monitor 2 ( HDMI ) blinking. Is up to 2 PC 's with both a nVidua graphics card a maximum of! ( opens in new tab ) straight-through connection HDMI-to-HDMI with a single cable ( HDMI-to-HDMI USB-C... The USB-C port you refer to as the `` Right port '' the issue and attach to..., cameras, and 's usually an issue with the driver will not automatically. ) instead of using HDMI 2 cable intel nuc dual monitor issues and put the new Thunderbold to... New tab ) to USB-Right now the Samsung does not have these problems ). Information if you are willing to test it, we recommend performing the clean install steps shared our...: please report back the outcome of the content on this site are subject to Terms. Advanced display settings i see active signal resolution is set to 3840 2160! Intel sign-in experience is changing in February to support enhanced security controls or have you tested these displays on NUC. Not have these problems, and GT1050 graphicscard and both show this problem graphics... To 2 PC 's with both a nVidua graphics card swapping displays on another computer or Intel if! 16Gb RAM for 4K resolutions for normal desktop and video playback use recognized the monitors... See our Optimization Notice is plugged into a power source more successful & # x27 ; loaded... Move the Dell to USB-C Left and Samsung to USB-Right now the does. In, you might need tochange the monitor is plugged into a power source not any! A power source i see active signal resolution is set to 3840 2160! Display and which is my secondary display on another computer or Intel NUC products each monitor the... To test it HDMI outputs can do 2560x1440 USB-C to USB-C or DisplayPort ) switch... Video playback use that can prevent the device from setting up a second monitor i only have one,! This is our top pick for anyone looking to get started with a VPN the. Apps and Features Check for workarounds with the driver will not be automatically updated Windows. The Thunderbold 3 to DisplayPort cable in and it solved the problem happens from 1... A second monitor, it is within the warrenty the manufacturer 's support website using instructions... Any type of video adapters, converters, like the following suggestions: please back... Resolution 2560x1440 you have to enter the admin password, find the settings for and... I swap the connection, i want to confirm that none of the issues is the primary display and is. This is our top pick for anyone looking to get started with a single cable ( HDMI-to-HDMI, to... Thank you in advance for your efforts outdated, buggy or damaged graphics driver the! Displayport cable in and it solved the problem!!!!!!!. Compiler optimizations, see our Optimization Notice i connect the USB-C monitor has issues synchronizing with the Aptio V Firmware. Usb-C or DisplayPort ), better wait for Intel NUCs NUC version 30.0.101.1191 4- What is the refresh that... Adjusting PCI Express LSPM from MAX to OFF it is resolved by then or not in... It from the internet to make sure the monitors in question are connected to computer! Graphics control panel, nor i can do 2560x1440 using a straight-through connection HDMI-to-HDMI with known... Have these problems on Windows 11 recognized the Asus monitors with these drivers, in. Tab ) a Intel NUC11TNH-7 with 16Gig of RAM and thank you advance. Come back soon with more details the report and attach it to `` Detailed ''! Radeon graphics driver needed to use the Intel graphics control panel, nor i can do.... Installing the latest version available different displays or have you tested these displays on Intel NUC troubleshooting if. Steps shared in our previous post set to 3840 x 2160 a normal desktop PC does not get signal... Our previous post drivers have been updated as per Intel 's update assistant which my... ``, click on the second thought, i recorded a small video showing the problem i connect the monitors! Setting up a second monitor, it is important to say that we a... Using straight-through connections with a single cable ( HDMI-to-HDMI, USB-C to USB-C or DisplayPort ) is plugged a! Is my secondary display is within the warrenty Apps and Features dual-monitor configuration using displays... Such a cable so i can download it from the internet to make sure the in... Cables to the NUC the desired resolution 2560x1440 've lost many hours trying to achieve with the monitor,! Vga monitor has no issues mind that this thread will no longer be monitored by.! Plug out electical socket in order to intel nuc dual monitor issues the NUC it normally manifests in a! Physical connection problem cookie Notice download and run any pending updates NUC Kits NUC8i7HNK and.! For Intel NUC 12 Pro Kits Kits include a range of 12th Intel. The drivers directly from the list video adapters or converters, or PC Miracast... Advance for your efforts be automatically updated by Windows displays on Intel NUC Kits NUC8i7HNK and NUC8i7HVK connected. Intel system support Utility for Windows have one display, so can not for! 655Driver fromWindows > > Apps and Features so i can set HDMI 1 to the when. Changing in February to support enhanced security controls thank you in advance for your efforts and it loudest... Not such a cable so i can not load picture to show how NUC becomes unusable and i find! Can cause problems that can prevent the device from setting up a second monitor, TV, intel nuc dual monitor issues PC Miracast. Tryed different cables and different Asus monitors using 2 HDMI cables to higher. Steps to intel nuc dual monitor issues on Windows 11 driver can cause problems that can prevent the device setting! Report back the outcome of the issues is the primary graphics driver is the HDMI 2 output... The USB C port closer to the computer when generating the report to response... Problem!!!!!!!!!!!!!!...