D) increases in transaction costs. B) reduction of labor costs through outsourcing. Araceli has a new manager who she suspects might be a micromanager. C) internal business perspective An informal group can be considered to be an organization. B) customer satisfaction D) measuring performance A) internal business process perspective A) overemphasis on means instead of ends Why? C) Patent law E) balance sheet. B) the risk aversion principle D) sales and marketing E) CIO. E) substitute products. D) Continuous improvement All of the following are reasons why performance falls significantly short of the standard EXCEPT B) doing a cost-benefit analysis A) check B) 1 and 2 D) It can be created to fit your values and needs. A) employee retention D) The Internet D) innovation and learning B) Phishing D) locks managers into stable spending arrangements. See Figure 4-4. E) too much flexibility. Ideally, youll already have created process documentation for your current processes in clear detail. C) software information systems that integrate all aspects of business, helping managers stay on top of the latest developments. B) human resources D) people orientation and improvement orientation. Data is information that has been shaped into a form that is meaningful to human beings. Computers and programs are the only things required to produce the information an organization needs. Unlike EEFs, project teams have some control over OPAs and can amend these processes as the project progresses or with lessons learned upon project closure. a mechanistic approach to organizing is used Firms should do all of these things to balance the conflicting demands of being agile in a dynamic environment EXCEPT: Create a culture of complacency to counter the dynamic environment Use good change management processes Identify communication needs A) product differentiation A) HIPAA Internal business processes can be categorized as formal or informal. b. hundred thousands, Solve the equation or formula for the variable indicated. D) customer-retention percentage, 17) Measures of the balanced scorecard's learning-and-growth perspective include all of the following EXCEPT: True or False. D) financial perspective, 22) Manufacturing cycle efficiency is an example of a balanced-scorecard measure of the: In countries where the public does not have a significant amount of influence over the system of taxation, that system may reflect more closely the values of those in power. E) He has a scheduled vacation and is e-mailing and texting employees during regular hours. D) tactical A) cash flow statement. It likely goes without saying, but the use of automation and other technology is a huge part of improving your business processes. C) learning and growth perspective D) Senior management Its why the agile approach is so common here, as it allows your team to pivot on-the-fly while remaining laser-focused on your ultimate goals for process improvement. To achieve our firm's vision and strategy: 9) All of the following relate to the balanced scorecard's learning and growth perspective EXCEPT: 10) Measures of the balanced scorecard's financial perspective include: 11) Measures of the balanced scorecard's financial perspective include all of the following EXCEPT: D) overemphasis on one instead of multiple approaches. While this sounds pretty straightforward, the European Investment Bank found that teams typically put less than 10% of their total composition of investment into BPI initiatives. Develop a chart depicting this information and write a paragraph summarizing the results. A) environment, organization, structure, and tasks. D) It uses nonfinancial measures to serve as leading indicators of future financial performance. Which of the following may be done as a corrective action in the control process? This means embracing the idea that the status quo is mere table stakes at all times and that its always possible to do more in some way. C) incremental budgeting B) to show a significant deviation from standards C) external environment. Your customers will benefit from the many behind-the-scenes improvements youll make over time, too. B) is flexible toward changing environmental demands. E) Spyware, In relationship to total capital investments for organization, for the past 15 years Information technology capital investments have. A) CEO B) income statement C) comparing performance to standards Formerly an engineer, Jared started working in UX in 1978, founded UIE (User Interface Engineering) in 1988, and has helped establish the field over the last 30 years. Better yet, youll be allocating resources more effectively allowing your team to squeeze even more value out of them than youd anticipated. What appears to be occurring at the local level is that city and county managers and their legislative boards are increasingly using the budget to better understand how citizens, rather than internal participants, see government. B) customer perspective A) internal business process perspective E) graphic interface, A(n) ________ budget allocates increased or decreased funds to a department by using the last budget period as a reference point. D) flexible and encourages self-control Theres not a single organization on the planet that runs to 100% perfection. E) capital, Charmaine was required to take an Excel spreadsheet test as part of her application for an executive assistant position. C) financial A) assets. Many professors complained that their time would be better spent preparing for their courses. A) It overemphasizes a means to an end. C) realistic, positive, and understandable will have a direct impact on their overall experience with your brand. A) A safe harbor T But there are a few steps between improving business processes and improving business performance that are worth calling attention to. The Follower. C) ERP, SCM, DSS, and CRM. This commitment to excellence should extend beyond singular initiatives, and become part of your organizations ethos. If he finds any, he makes adjustments to various pieces of equipment in his area. D) Artwork E) matrix, At Hamilton Hardware, employees were asked how the quality of the company's customer service could best be measured, and management then implemented a survey system based on the feedback. B) customer perspective C) PGP C) Spamming Justin Lionel and Courtney Morehouse share net income in a 2:1 ratio. D) customers. B) As a major cost center, it is important to pay attention to the sourcing, shipping, and warehousing. Riter believes that continuously improving its manufacturing processes and having satisfied employees are critical to implementing its strategy. An internal process is any operation that takes place within your organization on behalf of your business, for business purposes. E) focus on components of service success: tangibles, questions, and margins. The idea is that this more quantitative stance will lead to more consistent performance, which in turn leads to more stable and predictable results. Organizational size The larger an organization becomes, the more complicated its structure. E) a rigorous statistical analysis process that reduces defects in manufacturing and service-related processes, D) a philosophy of small continuous improvement that seeks to involve everyone at every level of the organization. A: Enterprise organizational assets B: Environmental process assets C: Environmental enterprise constraints D: Enterprise environmental factors Question 18: The collection of generally sequential and . C) Perform a strategic systems analysis Responding to customers in real time E) low-cost leadership, You are consulting for a natural food products distributor who is interested in determining the benefits it could achieve from implementing new information systems. A) operating income B) physical B. Issue and defect management procedures. D) statistical process control. Role Perception 5. D) CTO B) competitive advantage As Dermot prepares for the meeting, what should he say about his former company? Charlotte is trying to measure her salon's productivity during the first quarter. In addition, he . The Theory of Constraints is all about identifying the root cause of a performance issue then working relentlessly to remove this main problem for good. His manager had a choice of punishing Evan or providing him coaching and retraining on how to calculate the cost of flooring correctly. C) 2 and 3 E) The Internet increases switching costs. For this period, she should divide ________ by the costs of her staff, loans, materials, and utility bills. Maintaining the current level of resources utilization as well as internal and external communication. C) decentralized D) Bureaucratic In short, an internal business process is anything your business does. The internal factors are Size of organization Recruiting policy Image of organization Image of job Size of Organization The size of the organization is one of the most important factors affecting the recruitment process. B) TPS D) Ask everyone to put on their work calendars the time they arrive and the time they leave, so they know you are checking on them. A) expertise area B) Enabling business functions and departments to share information On the hard drive of the visitor's computer. C) quality improvement, training, and customer satisfaction. C) A business firm is a collection of business processes. True or False, Some forms of illegal sharing of music files have declined as legitimate online music stores have expanded. Which of the following best expresses the utilitarian principle in evaluating this situation? C) Satellite radio Thomas Friedman's description of the world as "flat" refers to: E) Secondary activities, Malicious software that is installed secretly on your computer by other applications and that tracks your online movements is called spyware. A) informational C) It is effective in ensuring that performance standards are being met. D) percentage of bids won D) to actually see the sequence of suppliers that contribute to a product As needed, expand upon your current documentation to provide more clarity and insight into your current operations. I now know what not to do in my next job." B) End-user D) an increase in operating income from increased profit margins, 26) Managers need to evaluate the success of a strategy by: B) goods and services produced, divided by labor, capital, energy, and materials. Okay, the answer to that question may seem pretty straightforward and maybe a bit obvious. C) middle managers. E) cash, At Taylor Activewear, orders have significantly exceeded projections, and Macon, the operations director, has decided to hire for a third shift in the plant. B) They develop personal relationships. C) Middle management In others, improvements made to other processes may incidentally lead to better cross-team collaboration, overall. Note that, while some of these causes may be rather quick to fix, others may require a more formalized BPI approach, themselves. A) Improved efficiency C. E) Nike's use of celebrities to market their products. A) market share D) His action is wrong, because if everyone were to do this, the concept of personal property is defeated. D) An extranet Acknowledge when there has been a previous breach of trust. D) ERP, SCM, CRM, and KMS. Identify three environmental factors influenced by family that affect human behavior. These factors after being figured out are grouped into strengths and weaknesses of the company. I am surprised they were able to stay in business that long." With the right data in hand, you can be nearly certain that the changes you make to your processes will lead to better and better things for your business. In the beginning M&Ms were all brown; more recently they were produced in red, green, blue, orange, brown, and yellow. C) Because national economies are more interconnected, if one takes a downturn all take a downturn. E) budget, Why is it important for management to use a balanced scorecard? Internal business processes can be categorized as formal or informal. B. She stays focused and meets all deadlines. B) market niche E) Small retailer, Any intellectual work product that isn't based on public knowledge can be classed as a trade secret. E) Middle management, Research has shown that a majority of firms are able to align their information technology with their business goals. Describe the use of braces for listing the members of a set. E) Innovation and learning, According to Kaplan and Norton, ________ maps are "visual representations of a company's critical objectives and the crucial relationships among them that drive organizational performance."
internal business processes influence all of the following except