The simple answer is its a Government Department and as with most of them these days they are undermanned, under pressure, under funded and they have to follow the processes laid down by the government with no deviation. Another way to check the shipment status of Langley Hwdc is to send an email to the customer care at contactus@royalmail.com. It normally takes a matter of minutes or hours for a package to clear customs, but it can take days or even weeks if there is a problem. Please help me. I have called Royal Mail on numerous occasions and told to be patient as there is a backlog. Its usually only two or three days slower than First Class Mail. I don't understand why is it taking so long to clear a vinyl record by customs. What is going on please? Message board for Royal Mail employees and customers, Post Outbound mail will usually leave the country by aircraft from the nearby Heathrow Airport. So disappointing service and no way to contact them for any updates, unfortunately. Im not saying any of them are lying by any stretch of the imagination,buuuuuuut. We'll be doing this for Thomann in April! Given it's from Poland there is no reason for it to be stuck in customs, but frankly they are a law unto themselves. Its so frustrating!! After this, click on Track delivery button. This alert is triggered on Royal Mail outbound shipments that have cleared through Langley HWDC and are in the process of being loaded onto a cargo plane for International transit. This can be frustrating. This applies to both in and outbound mail items. Another way is to send a text message to 03456 000 606 along with your reference number and they will provide the latest delivery status. These cookies are required to enable core functionality such as security, network management, and accessibility. The AMU operates in close association with both the Emergency Department and the Operations Centre, and admits patients 24 hours a day, seven days a week. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I have a package from Cameroon that arrived on the 28th. I ordered something from India to the UK. The scheduling of container arrival, loading, and dispatch is sequenced with flight arrival and departures. If your package is held at customs, you should contact the courier company in charge of your shipment. No further updates given can you please advise. Although frustrating, 3 weeks is not uncommon right now. 12 days after arriving at HWDC. For more information, please see our Mail entering the U.S. from abroad arrives at a U.S. Usually, once its sent, it shows that it has arrived at Langley after 3-6 days, with 6 days being the max and only taking that long once out of 15+ orders. The best thing to do would be to contact USPS and open a case just to be on the safe side. they were sent from Ireland last Wednesday (15th) but theres been no further update since then and I need to travel for work next Tuesday. However, there's nothing you can do about it, alas. b) Why is it stuck on this update for over 3 weeks? HURRICANE WAY. However, as customs staff does not scan packages in terms of providing tracking updates, you will not always receive these. by Rjc94 05 Nov 2018, 16:48, Post Consumers have certain rights regarding lost mail, but it depends on the delivery carrier and if insurance on the package was purchased. If you reject them, enhanced functionality will be unavailable. Essentially: items get packed into mailbags (or other such containers) a manifest is drawn up and (usually) sent ahead to the destination post electronically. The centre is located close to Heathrow Airport, (hence the name) in the town of Langley, Berkshire. In 2020 and 2021 the centre was understandably under pressure because of the Covid outbreak. *Calls cost 5p per minute plus your telephone company's network access charge. Your email address will not be published. The company also offers the best customer services so if you face any issues with your consignment you can drop them a line and they will get back to you at the earliest. Still has not arrived. For example, if customs taxes or duties are owed, or relevant clearance paperwork is incomplete or missing, you can expect a delay. The conveyors read the bar code labels on the trays and then transport them to the desired destination. If you like a news story I posted please click the link to show support, NEW STARTERS/LOOKING TO WORK FOR ROYAL MAIL, THE PATHWAY TO CHANGE - REVISION ACITIVITY, THE PATHWAY TO CHANGE - REVISION ACITIVITY. If you are wondering, how long does a package take after clearing customs, then you should know that it takes up to at least 48 hours for your package to reach you, after it clear customs. I wonder if yiu might be able to help at all please? Is there anyone I can contact to help find it in the system? Incase I need to pay taxes on my parcel etc Pleasehelp. I suspect militant staff are on a go slow to enhance their strike days, well be lucky to get deliveries by mid January. It's been a few days since I made a purchase on eBay from a guy in Poland. Thank you in advance. Langley, also known as Langley Marish, is a suburban town in the unitary authority of Slough in South East England. Another way is to send a text message to 03456 000 606 along with your reference number and they will provide the latest delivery status. My parcel has been stuck in Langley HWDC since 2nd December 2022 no tracking updates since then. Only when Customs release it, (or request payment or more information) can any proactive steps be taken. I hope that my request will be fulfilled. I cant track it since arriving in UK as that wasnt paid for.. am on hold to Royalmail for 40 mins. That being said, as we are now coming into quarter 4 of the year and mail volumes will increase as the festive season comes upon us, it is wise to post International shipments with plenty of time to spare. My item a book LH225757162AU arrived at Langley from Australia on 4 December and has sat there ever since. Four different kinds of cryptocurrencies you should know. Most were in unestablished jobs, often working from rural Sub-Post Offices. As if national export and import regulations wasnt complicated enough, each year there are dozens and dozens of pieces of legislation passed which alter how our habits and border operations are managed. Update 2: After 2 hours the tracking updated and now I see the entire route" So it took 5 days (monday to friday) [deleted] 2 yr. ago i would just email them or tweet. The warehouse and sort facility first began operating in 2003 and is responsible for the sorting and dispatch of all Royal Mail shipments entering or exiting the U.K. The fee which you pay will probably be partially to pay the price of the services utilized delivering the bundle back to your own speech. Royal Mail will continue its air operations from Aberdeen, Belfast, Benbecula, Bournemouth, Bristol, East Midlands, Edinburgh, Exeter, Glasgow, Guernsey, Inverness, Kinloss, Isle of Man, Jersey, Kirkwall, Newcastle, Stansted, Stornoway and Sumburgh airports. The dreaded "received at Langley HWDC" that means your pedal is going to be in customs for a couple of months as part of a random batch of parcels snagged for extra checks. The Heathrow Worldwide Distribution Centre does not have a direct link, customer-facing telephone number. Till now i havent received any card. Item has Left Our International Processing Centre, Parcelforce: Revised Customs Charges Raised. Oct 5, 2016. After you've submitted. (omitted) This item has been received at LANGLEY HWDC, United Kingdom. The tracking still says 'We've got it' The real pain is not being able to speak to anyone about it. If you made an online purchase, you will also need to look into your position regarding a refund or replacement item being sent to you. HWDC is one of the most automated postal centres in Europe, and the site covers 100,000 square metres (25 acres) (10 hectares). Registered Mail can take a little longer while in transit due to the way it is processed (security instead of speed). March 2019 in FX. Wish Orders Pending Whats the Hold Up? Complete Guide. Usually when my parcels reach Langley they are processed and out the other end within 8 hours (usually a lot less). How do I track a package from US Customs? The dreaded "received at Langley HWDC" that means your pedal is going to be in customs for a couple of months as part of a random batch of parcels snagged for extra checks. We can't guarantee a delivery timescale for International items as we have no control over the item from sender to recipient - this as well as how long it takes to clear customs. It is likely that your package was stuck inside Langley for most of this time waiting to be scanned in. Another way is to send a text message to 03456 000 606 along with your reference number and they will provide the latest delivery status. Ok, it will be royal mail for sure. My Package has been at Langley since November 26th. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Langley is located in the historic county of Buckinghamshire. However, there are a few variables at play when it comes to how fast your package will pass through the facility. I would prefer to get it back is there anyway I could get them to return to sender or I could pick it up from Langley? d) What happens next? What work did the Scottish woman have at the post office? With no update in 2 days. Tracking's been stuck on "item received" at Langley HWDC for 7 days (22/10). Upon clearing customs, there is still potential for delay inside HDWC as the item waits to be sorted for dispatch. It's probably stuck in Customs/Quarantine. As mentioned above, this is the tracking update to expect when the shipment has been processed through Langley HWDC and is embarking on the next stage of its journey. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); "The number one destination for virtual mailbox, package forwarding and courier information.". How long does a package take after clearing Customs 2020? The tracking number is LV652576996CN can this impasse be resolved? So, let us get started right away. I wouldn't worry, sometimes they are just slow to update. TrueBlueTerrier FORUM ADMINISTRATOR Posts: 67616 Joined: 30 Dec 2006, 10:29 Gender: Male Location: Proud to be part of the Union Customs at Langley HWDC The parcel arrived in the country but since Friday it's been sat at LANGLEY HWDC according to the royal mail tracking service (see image below). In transit Your item is on its way through our network. Call: 0345 6000 098* (Monday to Friday 9:00am - 5:30pm). This usually means they will deliver the bundle back to your own place for correction. August 12, 2021 And when I finally got through to Royal Mail they were no help, Absolutely same situation! I had similar problems with HWDC earlier this year. ROYAL MAIL, South West Distribution Centre, Western Approach Distribution Park, Severn Beach, BRISTOL, BS35 4GG. When a delivery label isnt right, it might cause your package being sent to the incorrect address. by rsingh05 29 Jun 2018, 12:54, Post car I reckon your Polish seller was a European based middle man (nothing dodgy) in Poland but ordering stock from China, hence why its been stuck??? within 3 hours if received between 8am and 3pm for marine freight imports. I have a parcel coming from Singapore that is still stuck in Langley (or lost??) How long before package is considered lost? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Lying by any stretch of the Covid outbreak it in the town of Langley HWDC to! Scheduling of container arrival, loading, and accessibility under pressure because of the imagination, buuuuuuut access.. Im not saying any of them are lying by any stretch of the imagination,.. 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