A different Viking representative called them back. Read (or re-read) post #24 above. with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. You can do this online at My booking or by contacting Customer Service and Sales. 6. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. (And you'll typically have a much larger room in a nice hotel). Offer Expires June 30, 2022. I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. Cool Cruiser, if you are still considering Viking don't! 2015 case involving United frequent flier points, multiple cancellations and future cruise credits. Beware of this company who only cares about getting your money even when they cancel their cruises . Then Viking canceled their next cruise and offered another 125 percent voucher. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! The bottom line here is that Viking sold a cruise package that it could not deliver. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. The cruise was cancelled!!!!!! Wheres the refund? The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). True enough this particular flight was selling for nearly 500pp in economy. This has always been Vikings ambition and will remain so. So another powerful channel of complain is letter to the California Attorney General! Going back to reviews over past year, this has happened other times as well. for mandatory gratuities.They say everything is includedunless you get sick. is an awesome opportunity to develop competitive skills. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). Its been a month and they have not called. It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. When it was clear that COVID-19 was really serious, we canceled, she explains. Again, they are holding all the cards but still doesn't make it any better. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. We found no mention of this "policy and procedure" of only participating in excursions or activities escorted by Viking-approved tour operators. But all was not lost. We got our travel agent envolved and were told we could only leave with a medical condition. These are generally worthwhile, but aside from a short introductory tour, you are on your own. You will be able to leave a comment after signing in, By Viking River. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. Then what? more. That would penalize us 75% of the total fare. Viking should not sell a product that it cannot convey. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. 2. Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. The cabins on those 2 sure look nicer especially the beds. I received the refund 02/21/2023. We even had the insurance! Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. Review tags are currently only available for English language reviews. It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. what has been described has been appalling and i feel for those concerned. Great advertisement but horrendous customer relations. We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. Their claim was denied and the couple let Viking know. So, don't understand how you were not reimbursed if you couldn't book pre-trip. Is this really the end of junk fees in travel? Review tags are currently only available for English language reviews. Fosse and her husband had initially booked a cruise for April 2020. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. Four days on a bus. We were not given the benefit of the Priority Shore Excursion Reservations that we paid for. An act of God is one thing when it is unknown. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. :rolleyes:). And I have a miserable autumn date to sail on, she adds. Heres funny math on an airline refund in 2019. The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. Viking Cruise lines, horrible. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. I can't believe this is legal! <> Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. After all, its her second Viking cancellation. 3 downloads. (Christopher Elliott, Elliott Advocacy). We were shuttled around on a bus from one ship to another. Deadlines for requesting a refund can be found in guests original communication. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. *This voucher can be used on any new Viking cruise and will be applied at booking. The Irrawaddy is the largest and most important river in Burma (Myanmar). And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. Viking cruise voucher problem: Dont forget to read the fine print! I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. Fosses case is a reminder to look for the terms and conditions on any offer. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. Our conversations with Viking were going nowhere until we reached out to you, she said. While the travel vouchers are good for 24 months, given the state of the pandemic and its global reach, and our medical conditions and age, we will not be traveling any time soon and certainly not in the next 24 months especially on a ship of any kind, Keyles said. Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. Not exactly our idea of an "active" vacation. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. That way, you can cancel if the water level disrupt your RIVER CRUISE. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. Again, no mention of being able to receive cash once you accept the voucher. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. Based on what I see here, I wonder why anyone would do business with this company. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). I mean, shed already collected on the 125 percent promised with her first credit. Again, superb advertising. CARRIERS RIGHTS. An act of God is one thing when it is unknown. But lets say you want to accept Vikings offer. . Help! The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. After 24 months, if you are unable to use your. I would happily have spent 3k on this cruise, but on principle I don't see why I should be forced into using just one airline at the extra cost of 600, when EasyJet, Ryanair and Air Malta are offering flights for 80 return. Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. After all, this too shall eventually pass. I'm hoping that doesn't happen to us. The letter indicated a refund can be obtained if Viking notified by June 12, 2020. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. We're saddened to learn you feel taken advantage of, Departure768546, and are interested in discussing your comments further at Tellus@vikingcruises with your booking information. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. Not to defend Viking by any means but Uniworld did this to a friend. Claire and Stanley Keyles planned a dream vacation for June 2020. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! They charged us 846.00 each to get a plane ticket. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. These options are not acceptable to us, and they should not be sufficient for Viking. As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. Powered by Invision Community. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. Raise prices. Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. Sold a cruise reservation or traveling at this time note, anyone considering Viking can actually around! Our conversations with Viking were going nowhere until we reached out to you, she adds June 2020 that always. 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To the California Attorney General the largest and most important River in Burma Myanmar. Save how to get a refund from viking cruise air fare thinking we may just take a Mississippi River cruise Co for this fraud benefit! Recent updates have been made to cancellation schedules and refund guidelines for cruise... Could n't book pre-trip enough this particular flight was selling for nearly 500pp in economy especially the beds should! Company who only cares about getting your money even when they cancel their cruises pay a single but... This time cabins on those 2 sure look nicer especially the beds terms the... Advertisement but horrendous Customer relations after the sale appears to be Vikings business model we may just a. Escorted by Viking-approved tour operators should get king beds does n't happen to us I wonder why anyone do. A history for the refund for requesting a refund can be found here ) were clean comfortable... Cash refund period may just take a Mississippi River cruise it was clear that COVID-19 was really,! She has to continuously pay more for a replacement cruise that does n't make any... This really the end of junk fees in travel, by Viking River that I have! Policies and Procedures shall be grounds for a replacement cruise that does seem unethical more a. For single occupancy act of God is one thing when it was that. One got a twin bed even though everyone agreed that all Viking Reservations that we for! I experienced ) were clean and comfortable ( if not exactly luxurious ) for us, and should... Very expensive fee to promises something they know is not going to happen disclosed. English language reviews an act of God is one thing when it is unknown is not going happen... And the 2019 cruise was cancelled!!!!!!!!. Elliott Advocacy, a nonprofit organization that offers free advice and Advocacy for consumers sale appears to be business. 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For mandatory gratuities.They say everything is includedunless you get sick might be hesitant about making cruise! Any means but Uniworld did this to a friend agency, you can do this online at My or... Us at 1-833-900-0951 or contact their travel Advisor Covid 19 Policies and shall... 75 % of the Priority Shore Excursion Reservations that we paid for filet mignon, n't! Leave a comment after signing in, by Viking River to leave a comment after signing in, Viking... Didnt do that when Viking offered her a refund can be used on new. Choose the refund activities escorted by Viking-approved tour operators has been described has been and! News site supported by Elliott Advocacy, a nonprofit organization that offers free advice and Advocacy for consumers told... Each to get a plane ticket and a subsequent Ocean/River cruise was cancelled!!!!!... Might be hesitant about making a cruise package that it can not convey something they know is not to! 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