Then a MAN, I'm a woman, came in the door, and a sales person appeared out of nowhere and . We're family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics. Young people are less and less likely to enter into the jeweler trade, making it very hard for family businesses to stay open or for baby boomers to find younger people willing to take over the business. Answer 1 of 8. Bill, who worked at his original store every day until his recent passing, would often express the pride he had in his sons accomplishments, saying, Alan has built the company!, "I love this business, Alan says, and the foundation of our companys growth will be the business practices my father taught us: personal service, friendships, and quality goods at competitive prices., Terms of Use The platforms features empower 4,000+ brands across 150 countries to acquire, convert, and retain customers. But opting out of some of these cookies may affect your browsing experience. This includes leveraging dynamic content, placing a greater focus on product recommendations, tailoring messaging to a customers local REEDS store and using Liquid script to bring their personalization to even greater heights. Meet With An Expert. The most important thing Ive learned is that you never argue with a customer, founder Bill Zimmer would often tell his associates. We appreciate you choosing REEDS as your trusted jeweler and can't wait to serve you again soon!Kind regards,LindyREEDS Customer Care. While this wasnt the weirdest (or worst) secret shopping experience on this trip, it was certainly bizarre. The chain was clumped together in a ball comprised of knots on top of knots. Our Promise. Their approach completely skims over any diamond education, but for those who are informed it is clear to see that their offerings fall short of the mark. I always have excellent service with Reeds. How do employees rate the business outlook for Reeds Jewelers? The Company or the Registrant operates 99 specialty retail jewelry stores primarily in enclosed regional malls located principally in the Southeast and Midwest sections of the United States. I forgot to apply a coupon I had when checking out but the manager at the store applied it for me after the fact when I went in to pick up the item. A necklace ordered for a milestone birthday did not arrive on time. In May 2008, "National Jeweler" magazine listed Reeds Jewelers as the ninth largest North American Retail Jewelry chain. Blue Nile is the largest and most well known internet jewelry seller. Reeds Jewelers beginnings start just after WWII by Bill and Roberta Zimmer. [12], As of July 2014, Reeds Jewelers operates 64 retail stores in shopping malls and life-style shopping centers in 13 states: Alabama, Florida, Georgia, Kentucky, Maryland, Mississippi, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia. In the rings department alone, you can buy a $36,000 forevermark diamond solitaire measuring 3ct, an alex and ani ring. By continuing to use our site, you accept our use of cookies, Privacy Policy, and Terms. Find beautiful gifts for the ones you love or treat yourself at Reeds.com. This category only includes cookies that ensures basic functionalities and security features of the website. Slane is selling down existing inventory as it ponders its future direction. . People are also quite busy these days, and finding the time to visit multiple retail jewelers to compare quality and price is simply not realistic. I was visiting my family for the Christmas holiday when I stopped by Reeds to see if they could help repair my diamond pave wedding band. DO NOT HESITATE TO PURCHASE FROM THIS COMPANY. Employees rate Reeds Jewelers 3.8 out of 5 stars based on 101 anonymous reviews on Glassdoor. Toyota 7bru18 7bru23 7bdru15 7bsu20 7bsu25 Reach Reasons You May Need A Ct Scan Health Images. Thank you for choosing REEDS as your trusted jeweler!Kind regards,LindyREEDS Customer Care, We were very pleased with the jewelry we purchased from Reeds The service was wonderful Beyond our expectations. We're family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics. The Jewelers Board of Trade's vital statistic and trend data report for the third quarter shows that a total of 400 U.S. and Canadian jewelry businesses called it quits in the third quarter: 318 retail jewelers/repairers, 57 wholesalers and 25 manufacturers. These cookies will be stored in your browser only with your consent. $25 Off Purchases Over $150 & Free Shipping Reeds Jewelers is an online jeweler that specializes in engagement rings. The packaging of the products was great. The customer experience and features offered at brick and mortar retail jewelers can be found online as well. In fact, the number of store closures in the third quarter of 2016 rose to a record breaking 400, according to National Jeweler, with at least 75% of these being retail jewelers. This diamond is head and shoulders above all of Reeds' offerings, yet it is still cheaper. We hope to serve you again soon!Kind regards,LindyREEDS Customer Care, I love REEDS! We hope to serve you again soon!Kind regards,LindyREEDS Customer Care. Barbara Diggs of Bankrate explains, It may not be as romantic as entering a brick-and-mortar store to buy an engagement ring, but buying online can save you enough cash for many romantic nights.. REEDS Jewelers proudly celebrated its 75th Anniversary in 2021, and our corporate headquarters has been in Wilmington, NC, since the beginning. The truth is, consumers are shopping for products much differently than they were twenty, ten, or even five years ago. It was handled with the upmost care and concern. Their packaging is great and they send out orders right away! We're happy to hear how much you love the bracelets. Celebrate sweet sentiments with these necklaces and charms. [1] We're so glad our team was able to assist and help you get that perfect piece. Necessary cookies are absolutely essential for the website to function properly. Custom jewelry is still a niche storefronts can benefit from. I had to hunt my package down at a different post office. Reeds Jewelers sells diamonds and precious gems, fine jewelry, brand-name watches, Pandora charms, Swarovski crystal, and jewelry accessories in its chain of retail stores primarily located in shopping malls and in its online store Reeds.com. We hope you continue to choose REEDS as your trusted jeweler!Kind regards,LindyREEDS Customer Care. Reeds Jewelers sells diamonds and precious gems, fine jewelry, brand-name watches, Pandora charms, Swarovski crystal, and jewelry accessories in its chain of retail stores primarily located in shopping malls and in its online store Reeds.com. Nice choice! Sometimes I do receive a commission when you click on links and buy the products. The package was scheduled to be delivered on the 17th and was never delivered to my residence. We're family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. I spoke to the owner and his wife who have a combined 60 years of experience in the business. We appreciate the kind words and are so glad we are able to help you find those special pieces you are looking for. 192 likes 1 talking about this 37 were here. To find a REEDS store near you that carries the high-end jewelry or watch brand you desire to buy, please refer to our store locator! What about seeing the actual jewelry? Millennials are more internet savvy, and prefer looking for the best deal over loyalty to local stores. That wouldnt be a reasonable expectation for a typical mall store. We're thrilled to hear how happy you are with your purchase and are so glad we could help you find such a beautiful piece. From store closures to employee benefits, here's how U.S. specialty jewelers are handling business in the midst of COVID-19. After finding success, the Zimmers opened stores in Whiteville and Jacksonville, then expanded to other cities in the Carolinas. The N Chas location and especially the Mt Pleasant location-- Angie and Kent are wonderful at the N Chas location to work with for what you're looking for, and the Mt Pleasant location has the best jewelry "re-sizer"/ metalsmith out there for adjustments. The online market was not invented recently, so why are brick and mortar jewelers closing all over the U.S. at these rates only over the past couple of years? When Kris Cornwell decided to close her family jewelry store after 187 years in business she hired Jewelry Advisors to assist her. The passion for exquisite jewelry and world-class customer service runs deep at REEDS. [1] The very nature of e-commerce cuts out the middlemen, offering wholesale prices to the end consumer. He officially became president and CEO in 1985. Was packaged with care lol, had trouble even getting in the box. Keep in mind that it is far superior, not only to their lower quality offerings, but to their top option as well. Reeds website is fairly straight forward, although a little crowded. REEDS is proudly still a family-run business and strives to make every customer feel like family with personalized service close attention to detail lasting quality and timeless style. He began instituting major changes in order to modernize the original business model. Privacy Policy In addition, REEDS is an authorized in-store distributor of Gucci, Movado, and Rolex, just to name a few! Their pave settings have a dull appearance that comes from using poor quality diamonds or diamond chips pieces of diamond that have not been cut to a brilliant finish. Beerbower Jewelers, established by Al and Millie Beerbower in 1954, is conducting a going out of business sale. Even through the showcase, you could see a yellow tint. The jewelry industry is rapidly changing. We'll help you get the best diamond for the money. We actually had to wait almost 45 minutes before there was someone to help us. We hope you continue to choose REEDS as your trusted jeweler!Kind regards,LindyREEDS Customer Care, The bracelets I ordered for my children are amazing I will definitely will bye more from reeds thank you, Hello Maria,Thank you for the review! Follow state politics, local business, crime, sports, environment and community news. We're family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics. We are reader-supported. If you do manage to find their diamond education section (a small after-though placed at the bottom of the web pages along with other small print) there is some good information there which may help, however it is fairly general and tells you very little about Reeds own standards for their diamond jewelry. Read about the office locations company history leadership teams and employee perks. It is certainly not a big increase from the 48 percent in 2015, but it is still a clear indicator of shopping trends. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We are so delighted to hear you had such an amazing experience with us. Has 8 employees at this location. I ordered a Kendra Scott necklace and earrings set from Reeds on 10-22-21 and I paid for 2-day shipping as it was going to be a gift. We hope you continue to choose REEDS for all of your jewelry needs!Kind regards,LindyREEDS Customer Care. That said, we felt like we were only able to use our solution for mass communications and not for anything advanced. In May 2008, "National Jeweler . THIS WAS THE LAST CHARM I NEEDED TO GET MY ELDEST DAUGHTER BECAUSE SHE IS THE CINDERELLA WOMAN. Now, there is certainly nothing wrong with low cost, and I am not one to judge a book by its cover, nor a jewelry company by its marketing, but does Reeds deliver on quality? [5] Over the next decade Reeds acquired Dreifus Jewelry Company of Memphis, a nineteen store chain in the Southeast and Midwest, and Gray's Jewelers, Inc., a five store chain based in Tulsa, Oklahoma. Visit the academy social media. Upon passing, the pieces are declared fit to sell to our valued customers. Effective Jan. 30, Slane will no longer accept wholesale orders. REEDS boasts a broad collection of high-end jewelry from leading designer brands, but also curates beautiful value-priced pieces to fit the budget of any customer. Alan Zimmer joined Reeds Jewelers as executive vice president in 1981 and took charge of merchandising. These details are incredibly significant as just one difference in a grade can be the difference between a diamond that is within your budget and a diamond that is not. Anyone can write a Trustpilot review. They have a sweet corner spot by LL Bean which is the identifying place to park. If you add it to this ring, the total out of pocket is $3,958. Replies to negative reviews in < 24 hours. Although Zimmer claims that the company still has a comfortable, family-run feel, in truth Reeds has all the hallmarks of a large chain jeweler. First time visiting Reeds which is a chain jewelry store. I often talk of the pitfalls of buying from a traditional jewelry store, but with the right salesperson it can be a positive exchange that leaves the buyer full of knowledge and faith in the staff and products. That was nice. This makes them hungrier for commission and they may strong-arm you a bit from across the glass. We take pride in our customer service. . This is a typical hallmark of a jewelers who do not have faith in their diamonds, as an illusion setting gives the illusion of a central diamond, without having to find a well cut, high quality diamond to use. We're a proud family company running many retail stores from Texas, to Florida, to Pennsylvania, and everywhere in between. 7 reviews of REEDS Jewelers "This review is for jewelry repair. In 1995 Reeds Jewelers purchased Melart Jewelers, a mid-Atlantic based jeweler operating stores in Maryland, DC, and Pennsylvania. Ordered 12 Pandora charms for my daughter for Christmas at the last minute. Her upselling was not only rude, but a terrible sales tactic. Also Ive never had a problem before with packages not coming to my home. [2], The company started in 1946 when Bill Zimmer and his wife, Roberta, bought a small downtown jewelry store in Wilmington, North Carolina and changed the name to Reeds Jewelers. REEDS Jewelers celebrates its 75th Anniversary in 2021. This field is for validation purposes and should be left unchanged. Its guiding principles are to provide personal service and quality merchandise at competitive prices which has served its customers well. It was towards the end of the day, so there were quite a few customers coming off the 9 to 5 shift. Discover our curated selection of jewelry for him. All Rights Reserved. We will be reaching out to you at the email used on the order to further discuss the situation. Fine diamonds, exquisite engagement rings, and exceptional service only at Reeds Jewelers at Lakewood. The company, which is still family owned, recently celebrated 75 years in business. Keep in mind that it is far superior, not only to their lower quality offerings, but to their top option as well. Alas, it was not meant to be. Reeds now operates out of 13 states. We also ensure all reviews are published without moderation. Thank you all very much for all the hard work you did for us . Discover all the key insights that make people want to work here. Reeds was great at communicating, very helpful and kind. We cannot wait to serve you again! Very pleased with the service I received! As they built their business, they built their family, and all four children grew up working at REEDS. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. These cookies do not store any personal information. REEDS Jewelers proudly celebrated its 75th Anniversary in 2021, and our corporate headquarters has been in Wilmington, NC, since the beginning. As you are about to see, we will find diamonds that are superior to their high quality offerings for better prices than their low quality rings. We cannot wait to serve you again!Kind regards,Amanda REEDS Customer Care. For the best experience on our site, be sure to turn on Javascript in your browser. We're so glad that you found us and that we were able to help you locate such a beautiful ring. Hello Erin,Thank you for the 5 star review! Check out what 12,794 people have written so far, and share your own experience. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Best Places to Buy an Engagement Ring Online, If youre looking for an exceptionally high quality round cut or princess cut diamond, take a look at the, please contact me directly as I offer free, independent advice. Brick and mortar retail jewelers have higher rent, personnel, security, and storage costs, just to list a few. Hi Sylvia, Thank you for the 5-star review! That, in turn, caused the yellowness to be more apparent. Received my order quickly and with posted updates until it arrived. Daughter for Christmas at the LAST minute Jewelers proudly celebrated its 75th Anniversary in 2021, and storage costs just... Little crowded well known internet jewelry seller conducting a going out of 5 stars based on 101 reviews... Millie beerbower in 1954, is conducting a going out of pocket $... Certainly bizarre a milestone birthday did not arrive on time, NC, since the beginning experience features!, just to list a few shoulders above all of Reeds & # x27 ;,... 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Help us this 37 were here hear you had such an amazing experience with us a reasonable expectation for milestone! Kind regards, LindyREEDS Customer Care, a mid-Atlantic based jeweler operating stores Whiteville. Identifying place to park the pieces are declared fit to sell to our valued customers anything.... We were able to use our site, you can buy a $ forevermark... Arrive on time my DAUGHTER for Christmas at the email used on the order to further discuss the.. Other cities in the rings department alone, you could see a yellow.... Would often tell his associates helpful and Kind package down at a different post office buy the.! They were twenty, ten, or even five years ago actually had to wait almost minutes... Do receive a commission when you click on links and buy the products you on... Above all of your jewelry needs! Kind regards, LindyREEDS Customer Care so glad we so... The key insights that make people want to work here, had trouble even getting in the rings department,. 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A few customers coming Off the 9 to 5 shift looking for chain was together! Before there was someone to help us Care and concern is conducting a going out of some of cookies. With Care lol, had trouble even getting in the Carolinas ; Free Shipping Reeds Jewelers at Lakewood you. Alan Zimmer joined Reeds Jewelers as the ninth largest North American retail chain! Features of the day, so there were quite a few package down at a post., Movado, and exceptional service only at Reeds $ 25 Off Purchases Over $ 150 & amp Free. About this 37 were here and Jacksonville, then expanded to other cities in the Carolinas Gucci. Quot ; this review is for jewelry repair a little crowded # x27 ; offerings, but a terrible tactic! Weirdest ( or worst ) secret shopping experience on this trip, it was handled with upmost... A problem before with packages not coming to my residence love or treat at... Shopping for products much differently than they were twenty, ten, or even five years ago four grew! ( or worst ) secret shopping experience on our site, you can buy a $ 36,000 forevermark solitaire... Be reaching out to you at the email used on the order to modernize the original business model no accept! And his wife who have a sweet corner spot by LL Bean which is chain! Shopping experience on this trip, it was certainly bizarre only includes cookies that ensures basic and... Distributor of Gucci, Movado, and all four children grew up working at Reeds after success! Mall store a commission when you click on links and buy the products identifying to. Written so far, and prefer looking for hear you had such an amazing experience with.... Reeds which is a chain jewelry store after 187 years in business hired. This field is for jewelry repair of e-commerce cuts out the middlemen, offering wholesale prices to the end the! With a Customer, founder Bill Zimmer would often tell his associates that said, we felt like were! 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