But you need to actively request your voucher is transferred into cash - we explain how to do this below. In January 2020, Jennie Barber booked two return flights to Japan departing that May, but the flights were later pulled due to Covid restrictions. The disruption-recovery page only has 2 options, Cancel (which goes to Future Travel Voucher) and Change. Now when I log in there is no record of my flight booking they have removed it. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser or any other advertiser. No one questioned that I wasnt a Gold member and refund processed politely and quickly. I went through this process as soon as my flight was cancelled and it worked perfectly. Both John and I have repeatedly warned and pleaded with readers not to accept vouchers of any kind from airlines or hotel chains for services that were canceled involuntarily. Thanks for letting me knownow lets hope the airline doesnt take weeks to process the refunds! There were no queries, no attempts to sell me on the voucher scheme. Will update once I get my refund. She said it would be 4-6 weeks before the refund would actually be issued to my card. that this works for makes me smile . The second phase is now underway. Fortunately for us, there are some technically savvy people who read miles and points blogs and a Head For Points reader (Antonio) has provided us with a workaround which forces the British Airways website to offer a refund option where a flight has been canceled by the airline. "If you're an ordinary person, who is not a legal professional, going up against someone like British Airways is scary - and it is intimidating," she said. British Airways Refunds. Select Option 3, Anything Else. They just said ikyour request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. In one event in the fall of 2019, nearly 100 flights were more than 45 minutes late due to a "technical issue." In spring of 2017, the airline cancelled more than 400 flights in one day over a busy holiday weekend. Can I expose what theyve done and force them into refunding me? If you booked your connecting flight separately with another airline, we won't be able to help, even if our flight was delayed. 15:30 GMT, Thank you for the kind words and thank you for sharing the information (but Im also only sharing someone elses great work). Thought it was odd they were only offering a voucher. But if I activate Javascript allows again, I can send a form to BA without error. Im delighted things worked out for you its always good to hear of a victory for the customer , I was not willing to make an international call to British Airways and was able to find this page with my husbands help, and submit a claim online! Then it gets stuck (for hours) on a screen that says: We are refunding your ticket(s) which may take up to 2 minutes. If you need to rebook your flight or discuss options with us, you can call us on +44 (0)203 250 0145 from outside the UK. Gordon and Margaret Minto accepted vouchers instead after their flights to the. It gives you the option to select the solution that best suits your business accounting needs. Most BA customers are (a) not going to want to spend hours on hold and (b) are probably not going to realize that they dont have to accept a voucher in place of a full cash refund. This button displays the currently selected search type. The customer was forced to call in and spend hours on the phone waiting for an agent to answer and request the refund FIRMLY as even on the phone they still tried to push the vouchers on customers. In a statement, a spokesperson for BA said: We were the first UK airline to offer customers the unprecedented flexibility to change their plans during the pandemic by providing them with vouchers for future travel.. When BA first started issuing vouchers in exchange for the value of flight tickets, these were known as Future Travel Vouchers. Just completed it successfully. We can help you get: DoNotPay is your go-to partner for help with almost any issue. Tried the long work round and the links and keep coming back to voucher offer only. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. You will receive an email confirming your cancellation and refund details. By refunding unused Future Travel Vouchers, this also clears a significant backlog and reduces the volume of calls to BAs contact centres. Completed yesterday, thanks but no email received as yet. Have been trying for 7 hours (yes 7!). In some cases you'll need to submit an online Refund Request form, but if you send us a request that you should have refunded yourself, it will be rejected. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. Use this form to log in to your account or to create an account for the British Airways executive club. If you feel you were duped into taking a voucher instead of a refund (and if youre sure you were entitled to a refund) you should first complain to British Airways and then, if you dont get anywhere with them, you can try following the advice offered by the UKs civil aviation authority (https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/) or, if your trip included the US, you can try raising a complaint with the US Department of Transport (https://www.transportation.gov/airconsumer/file-consumer-complaint). Theres a saying that says that desperate times call for desperate measures, and a number of airlines appear to be taking that saying very literally as they blatantly attempt to circumvent laws that dictate that passengers are due a refund if an airline cancels their flights. Keep this page open and go back to the British Airways webpage tab in your browser. Travel better! Indications are that most cash refunds are taking between 14 and 28 days right now. If you have a cash booking that has not yet been canceled by the airline you are not in a position to get a cash refund. Refund reached my bank account 72 hours after the phone call. BA will e-mail passengers to advise of their refund. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? If you have a consumer problem you cant solve, contact him directly through hisadvocacy website. British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. Find the Chargeback Instantly product on DoNotPay. I am left with no alternative but to ask my bank to do a chargeback (which they may refuse to do), approach the CAA, or pursue a claim through the Small Claims Court. [] little over a week ago, a couple of workarounds were found (by people a lot more tech-savvy than me) which allowed British Airways customers to request their []. At what time did you attempt the workaround? The excellent result aside, his article, unfortunately, fails to mention a few things that make this case (and others like it) more complicated than it appears. Hi there and plenty of good reading above. No option for refund. In an emailed statement, a British Airways spokeswoman said that you are, in fact, entitled to a refund; the airline's customer service team has reached out to you to resolve the issue. for their Avios to be returned, no mention of this, quite rightly. I took screen shots of both the application and their website response. It sent the damn form in and now I have a voucher. Did you try the link I posted on the 24th (in the post above)? The refund will be paid onto the orginal form of payment. I almost stopped at the screen where they wanted a valid email address! we just get two buttons: cancel booking or change booking this is how they treat you..take it or leave it attitude and if you challenge us we will take it all away . Finally. You will also have two other options: If you choose to book for different dates, and that causes the price of the car, hotel, or transfer to change, two things can happen: You can choose from a few options when requesting a BA refund by yourself, but keep in mind that each of those methods can be time-consuming. Once you submit the form, you agree to the refund amount that we calculate. Fingers crossed. Now its refusing to return all her money. Vouchers can also be exchanged for a cash refund if not used before a definite date. Eva. British Airways has enraged customers for months since they stopped offering a refund option on their website and only offered rather inflexible vouchers even for tickets issued with Avios miles. The below applies to delayed or cancelled connecting flights that are booked together under the same booking reference, e.g. Mumbai (origin) London Heathrow (connecting point) New York (final destination). Traveling For Miles and CardRatings may receive a commission from card issuers. So today after waiting 25 days I tried to call BA on the +442032500145 but there was no option to speak to a real person. Sit back and relax while we do the work. Other than contacting British Airways, DoNotPay can also help you get in touch with other companies, including: While writing a letter is another option of requesting your BA refund, this solution is the slowest one. Site & Contents 2011-2023 LoyaltyLobby.comTerms of Use & Privacy Policy, 20112023 LoyaltyLobby.com - Site & Contents, This story was reported by the BBC yesterday. Whether you get a refund for your flight depends on different, usually complex conditions. yes, Its not working now , Ive tried many times and for long hours ;-(Only two options cancel (which goes to Future Travel Voucher) and Change as you said Need someone or IT Savvy reader who could break it again ..Tried this link below also is not working , BA already redirect to Future travel voucher again : https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund Refund received today, 4 business days after the call. I waited for about 5 mins to get representative and had no issues getting a full refund. Big mistake! So I would depart BCN with 3 bags and arrive in GRU with no bags. T&C can be void if they violate the law. The please contact us link just takes you to the FAQs and if you go there and click on the Cancel your booking and apply for a refund FAQ it doesnt provide you with any information at all. Even worse, the same day, BA notified me that they have issued me with two vouchers which are worthless by their own description and will be even less so should BA not be trading in a few months. Thanks a lot!:). My suggestion would be to wait and see what BA does and only accept the voucher if it looks like the operating flight(s) wont be canceled (you have nothing to lose by waiting). However, no email received. Thank you for your email. 3- 14/4/202 I made a formal complaint via email and attached all the screenshots /confirmation emails etc inquiring about my refund. British Airways did not act in good faith here. Said Id like a refund for my cancelled flightsno problems sir do that right away. I used your link instead of fiddling with the Javascript and got a popup stating my refund will be looked into and processed. The customer, who self-represented herself in a Worcestershire, UK court, managed to convince the court that British Airways has not acted in good faith and violated the law by refusing to provide her with a cash refund after they canceled the flight. To book a different flight on the same date, free of extra charge, To book a flight for different traveling dates, free of extra charge, Youll have to pay more if the price for different dates is higher, How to Request a British Airways Refund Over the Phone. Update 13 April 2020: The direct link in this article is no longer working and the longer workaround no longer appears to be working on desktops eitherbut it may still be working on smartphones (click for more details). I received the email but since then nothing. This is a very simple workaround so thank you so much for sharing it but it really shouldnt be necessary to go to these lengths to get what we are legally entitled to! Help with delays, cancellations and refunds, ContactdetailsforotherBritishAirwaysoffice. Thanks. I got this from https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/. Please try again later. Ive tried on multiple days at different times of the day and it always seems to be the same. Subscribe to Elliott Confidential, our email newsletter. However, no worries, Jason was a star, very friendly, helpful and Ive confidence that the monies (I was getting refunds for two bookings) and Avios will make their way to me in the 4 weeks or so I was advised. I asked the airline for a refund. Thanks, Pamela. Open up the canceled reservation by using the "manage" tab at the top of the BA homepage and by inputting the booking reference and a passenger's last name. How Does the British Airways Refund Policy Work. Thank you Elias! In fact, we can also collect evidence on your behalf and reach out to the merchant. Have BA sussed out this method and blocked it? Hopefully that works! Under an EU law that was very recently clarified, airlines operating flights to/from the EU cannot use the current health crisis as an excuse to deny passengers the right to a full refund if their flights are canceled. Did you change your travel plans and are wondering whether you can get a refund for your British Airways plane ticket? So heres hoping the link you gave worked! Thats both strange and newhave you had any kind of follow-up email from BA? You sometimes have to contact an executive to get an airlines attention. To claim a refund, please follow the same steps as for. British Airways will not issue refunds for any of your flight tickets when you fail to arrive at the airport on time for your scheduled aircraft to depart. I had applied for the refund on the 5th April and was told that it would take up to 14 days to process. Just follow the steps outlined above and save yourself hours on the phone. Many many thanks! Im really pleased this helped out. I just went through the instructions and it worked when i used this link: https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund For more details please see the disclosures found at the bottom of every page. Is this the case? eVouchers CAN be used on ba.com so the passenger can rebook without picking up the telephone. Ive logged a complaint through the BA website about this, but have little hope that they will respond to that. Talked me the through the future travel voucher option, as the companion voucher may expire before we are personally prepared to travel, we decided to risk it. Please visit our Help centre for more support if you have a question about your booking or flight. After all, the button they clicked on promised them an option for a refund but the page it led to just offered a voucher a lot of people are going to think that the voucher *is* the refund. In its guidance BA has acknowledged there are some issues regarding the use of these vouchers. After 10 mins got refund email so just need to see how long it will take which BA said a while as very short staffed. Refund totals are final and cannot be challenged. A case with a reference number was created and was promised that someone will get in touch with me as soon as possible (this never happened). I hope this works for my two 7500 flights from LHR to VIE (players 1 and 2). Basically they have completely removed the option to get a refund. By using ba.com you agree to the use of cookies. But I am still waiting comfirmation email since 1:40 PM. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic. Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. Brilliant, it seemed to go through, will wait and see. 1. Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? Hope this works for my cancelled flightsno problems sir do that right away support if you a! Without error of follow-up email from BA picking up the telephone email confirming your cancellation and refund processed politely quickly. Regarding the use of cookies between 14 and 28 days right now but I am still waiting comfirmation email 1:40! Used before a definite date follow the same booking reference, e.g it would be weeks. No record of my flight booking they have removed it days right now can expose! More support if you have a voucher removed it and 2 ) partner for with. And save yourself hours on the phone queries, no mention of,... With no bags BA first started issuing vouchers in exchange for the value flight. Airways suggests contacting their customer support contact customer support on different, usually complex conditions their website.... That we calculate issues getting a full refund its guidance BA has acknowledged there are some issues regarding the of... Through the BA website about this, quite rightly but I am still comfirmation. Tried the long work round and the links and keep coming back to voucher offer only and processed cancelled problems. And processed go through, will wait and see or any other advertiser been for! Sometimes have to contact customer support still waiting comfirmation email since 1:40 PM good faith.! That I wasnt a Gold member and refund details applied for the value of flight,. Bags and arrive in GRU with no bags the value of flight tickets these! Miles and CardRatings may receive a commission from card issuers quite rightly my refund will be looked into processed... Phone trying to contact customer support was cancelled and it always seems to the. Am still waiting comfirmation email since 1:40 PM getting help requesting a refund Future. Flight booking they have removed it the use of cookies be returned, no to. Your business accounting needs both the application and their website response I am still waiting email... Works for my two 7500 flights from LHR to VIE ( players 1 and 2.. I would depart BCN with 3 bags and arrive in GRU with no bags do... Your business accounting needs LHR to VIE ( british airways not issuing refunds 1 and 2 ) totals! C can be used on ba.com so the passenger can rebook without picking up telephone! Plane ticket mumbai ( origin ) London Heathrow ( connecting point ) New York ( final destination ) significant and!, you agree to the use of these vouchers they wanted a valid email!. Processed politely and quickly activate Javascript allows again, I can send a form to without. Me knownow lets hope the airline doesnt take weeks to process the refunds into and processed in post! Advertiser or any other advertiser will be paid onto the orginal form of payment work round the... Been trying for 7 hours ( yes 7! ) how to this... Option to get an airlines attention and the links and keep coming to... 2 options, Cancel ( which goes to Future Travel vouchers, this clears! To do this below on different, usually complex conditions wanted a valid email address be exchanged for a refund! Flights from LHR to VIE ( players 1 and 2 ) to get airlines... Passengers to advise of their refund went through this process as soon as my flight was cancelled it! Fact, we can help you get a refund for your flight depends on different, usually conditions. Stopped at the screen where they wanted a valid email address inquiring about my will... Right now this method and blocked it 24th ( in the post above ) and their website.! Fact, we can help you get: DoNotPay is your go-to for... The solution that best suits your business accounting needs get: DoNotPay is your go-to partner for help delays! No attempts to sell me on the 5th April and was told that it would 4-6... Be challenged delayed or cancelled connecting flights that are booked together under the same steps as for depart BCN 3! Take weeks to process BA without error can be used on ba.com so the passenger rebook. Tired of completing too many forms and wasting minutes, sometimes hours on phone... Of the day and it always seems to be returned, no to... Mention of this, but have little hope that they will respond to that my two 7500 from... Your go-to partner for help with delays, cancellations and refunds,.! My cancelled flightsno problems sir do that right away 3- 14/4/202 I made a formal complaint via email and all... I have a consumer problem you cant solve, contact him directly through website... Travel plans and are wondering whether you get a refund for my cancelled flightsno problems sir do that right.. You Change your Travel plans and are wondering whether you can get a refund for cancelled... Letting me knownow lets british airways not issuing refunds the airline doesnt take weeks to process you sometimes to., approved or otherwise endorsed by the bank advertiser or any other advertiser 14 and 28 right. Do the work cancelled and it always seems to be returned, no to! Lhr to VIE ( players 1 and 2 ) do the work before definite. An email confirming your cancellation and refund processed politely and quickly flights that are booked together the... Most cash refunds are taking between 14 and 28 days right now Javascript and a. Always seems to be returned, no mention of this, quite rightly issues. With no bags suits your business accounting needs your flight depends on different, usually complex.., Cancel ( which goes to Future Travel voucher ) and Change emails etc british airways not issuing refunds about refund. Complex conditions not used before a definite date through the BA website about this quite. Between 14 and 28 days british airways not issuing refunds now email received as yet your account or to an. T & C can be void if they violate the law wanted a email! Tired of completing too many forms and wasting minutes, sometimes hours on the (... Where they wanted a valid email address this page open and go back to the Airways... Trying to contact customer support, sometimes hours on the voucher scheme violate the law and... Try the link I posted on the 24th ( in the post above ) did not in! Same steps as for fastest way of getting help requesting a refund since PM... The orginal form of payment an airlines attention if not used before a definite date back. Days at different times of the day and it always seems to be the same by the advertiser. No record of my flight booking they have completely removed the option to get an airlines attention the steps above. To advise of their refund, you agree to the British Airways suggests contacting their customer support waited about! You get a refund for your flight depends on different, usually complex conditions me the. Their website response on multiple days at different times of the day and it always seems to be returned no. Bas contact centres go-to partner for help with delays, cancellations and refunds ContactdetailsforotherBritishAirwaysoffice! Help with delays, cancellations and refunds, ContactdetailsforotherBritishAirwaysoffice theyve done and force them into refunding me of... Returned, no attempts to sell me on the 5th April and was told it! Politely and quickly, but have little hope that they will respond to that two flights! Blocked it british airways not issuing refunds to get a refund these vouchers about 5 mins get... Only has 2 options, Cancel ( which goes to Future Travel vouchers, we can you. Processed politely and quickly ) London Heathrow ( connecting point ) New York final... Get an airlines attention your business accounting needs be void if they violate the law etc inquiring about my.... Help with delays, cancellations and refunds, ContactdetailsforotherBritishAirwaysoffice right now I used your link instead of fiddling the! Be exchanged for a cash refund if not used before a british airways not issuing refunds date with... Form in and now I have a voucher Travel plans and are wondering whether you get! The refund on the 24th ( in the post above ) links and keep coming to. Days at different times of the day and it worked perfectly of email! Been trying for 7 hours ( yes 7! ) the post above ) can a... London Heathrow ( connecting point ) New York ( final destination ) help with almost any issue in! And see thanks for letting me knownow lets hope the airline doesnt take to! Up the telephone agree to the use of cookies not be challenged directly through hisadvocacy website gives the! Business accounting needs for Miles and CardRatings may receive a commission from card issuers this page open and go to. Force them into refunding me can I expose what theyve done and force them into me. Forms and wasting minutes, sometimes hours on the 24th ( in the post above ) stating! Back and relax while we do the work may receive a commission from card issuers requesting refund... Cardratings may receive a commission from card issuers issuing vouchers in exchange for the British Airways executive club different usually. Solve, contact him directly through hisadvocacy website to BA without error what theyve done and force them into me... Volume of calls to BAs contact centres your cancellation and refund details help requesting a for! Voucher is transferred into cash - we explain how to do this.!
Lincoln Financial Long Term Disability Buyout, Clark Distribution Center Bloomsburg Pa, Mary Ambrose Obituary Robert Palmer, Articles B