Here's how to test the firewall settings for your Verizon Internet Gateway (ARC-XCI55AX). Software Version: 3.1.1.28 Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. Alternatively, click Check for FTP OTA to check router firmware update availability. Here's how to restore your 5G Internet Gateway to factory settings if it crashes, resets, freezes or runs slow. That means they can use the same wireless spectrum to send more data per second. Please escalate. 5G LTE Routers, like the Verizon Internet Gateway and Peplink MAX BR1 Pro 5G, support an LTE feature called "carrier aggregation.". for your 5G Internet Gateway. The top recommendation we offer is our bundle of the Peplink MAX BR1 Pro 5G with our 4x4 MIMO Panel or 4x4 MIMO Log Periodic External antenna kits. SIM Card Verizon Internet Gateway (ARC-XCI55AX) - View SIM Card Number Getting Verizon's attention and letting them know how important it is for you to get faster data speeds with external antennas will help convince Verizon that there is a demand for external antennas support with their Verizon 5G Home Internet Gateways. Sometimes I can just wait a few minutes and it comes back online. Extend your session by clicking OK below. Find device-specific support and online tools for your Verizon Internet Gateway (ARC-XCI55AX). Here's how to configure IP passthrough settings to use your Verizon Internet Gateway (ARC-XCI55AX) with other networking equipment (router, switch, etc.). Improvements to LED behavior; includes during first time activation and scenarios where the gateway is not properly provisioned / activated. Please escalate. Here's how to establish a wired connection via Ethernet ports with your Verizon Internet Gateway(ARC-XCI55AX). Have a phone you love? To view the SKU, refer to View Device SKU. Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure ascottallison Enthusiast 07-10-2022 08:03 PM I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago ( 222146 ). Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Higher data rates allow your hotspot to communicate using "higher order modulation schemes." It will slowly be rolled out to. The current software update: Verizon Internet Gateway (ASK-NCQ1338) Software Update. We'll talk more about this in the next section of this guide. Here's how to identify the LED light status indicators on your 5G Internet Gateway. The current software update includes: Verizon Internet Gateway (ARC-XCI55AX) Software Update. This content is for the Verizon Internet Gateway (ARC-XCI55AX). Got the newer Verizon 5G Home Internet Gateway with SKU: ARC-XCI55AX (as shown on the bottom of the device)? Here's how to enter Setup Mode and launch the 5G Compass on your Verizon Internet Gateway. In this guide we'll describe the two best options we have found to provide an improvement in their Verizon Home Internet data speeds. Up to 1 Gbps. Here's how to enable / disable data for your Verizon Internet Gateway(ARC-XCI55AX) from the admin page. Order Online. Here's how to change the Wi-Fi broadcast settings for your 5G Internet Gateway. and our Here's how to change the admin password to manage settings for your 5G Internet Gateway. on your Verizon Internet Gateway(ARC-XCI55AX). Here's how to access the admin page on your Verizon Internet Gateway(ARC-XCI55AX). Learn about set up, advanced feature use and navigation. Free shipping over $99. This 4x4 MIMO Log Periodic Antenna kit includes four cross polarized log periodic antennas to provide an even more meaningful signal improvement and they work best if you have direct line-of-sight to the tower. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. What's changing: Here's how to view the software version your Verizon Internet Gateway(ARC-XCI55AX)is running. Find device-specific support and online tools for your Verizon 5G Internet Gateway. Here's how to configure Wi-Fi security settings (e.g., Wi-Fi name, Wi-Fi password, etc.) Less than a week ago, there was a software update which enabled IP Passthrough mode on the device (previously just DMZ'd the eero). Here's how to properly mount your 5G Internet Gateway on a wall. Here's how to connect to your Wi-Fi manually for the Verizon Internet Gateways(ARC-XCI55AX). The current software update addresses the following: The details: Learn about set up, advanced feature use and navigation. Order Online. Due to inactivity, your session has expired. Congrats, that device supports the use of external antennas! You also need to ensure that your router is plugged into LAN 2. NOTE: To use a Verizon Internet SIM card in a different 5G LTE Router, you will need to manually set the APN of that router to "v5ga01internet". This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. My GL.iNet router which flagged the NAT issue before shows all clear. The details: Using an external MIMO antenna outside your building, pointed at the nearest tower, can help you get the fastest 4G LTE and 5G data rates possible. Please sign in again to continue. Please sign in again to continue. BTW Verizon did make some adjustments on their end which seems to have stopped the frequent random internet connections dropouts and resultant IP changes, Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Re: Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Have a phone you love? To check firmware version. Software Version: 222146 Step 2: On the bottom of the device, use a prying tool to push the rubber pad to the side. It updated automatically at 11:00pm Pacific Time to version 3.1.1.21. Here's how to activate prepaid mobile broadband service via the self-serve portal. The more bands you're connected to, the greater the bandwidth, and the higher your data rates. As you might expect, using outdoor directional antennas can help increase the signal strength. 9K views 6 months ago Verizon stealthily released a new 5G Home Internet Gateway with addition features and very importantly now has internal hookup for an external antenna connection! The details: If your signal strength, measured as RSRP (Reference Signal Received Power) in 4G LTE and 5G networks, is stronger than about -100 dBm, a stronger signal won't speed up your connection any further. Due to inactivity, your session has expired. Here's how to view the technical router info (Device ID/ IMEI) on your 5G Home Router. The router arrived with a 1.04.00.10 firmware, which doesn't have any option to update it in the UI. Several new advanced routing features / options will be made available, while some existing ones will be updated. They can't be manually requested. Here's how to run a speed test for your 5G Internet Gateway. I've rebooted the device a dozen times, clicked the check for update, and even called . The firmware on the one they sent me was older than my original device and had the same problem. For the last 4-5 days, eero is going offline once a day. Multi-Carrier Cellular Distributed Antenna Systems (DAS). They're sent out in phases over a few weeks, so not all users get the update at the same time. Due to inactivity, your session will end in approximately 2 minutes. Have a phone you love? The admin GUI will now leverage an https address. Modem/System recovery improvements to reduce recovery time for modem crash scenarios. The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. Review the Firmware . Here's how to view or change parental controls or time blocks for your 5G Internet Gateway(LVSKIHP). Here's how to enable Wi-Fi Protected Setup (WPS) on your Verizon Internet Gateway(ARC-XCI55AX). Here's how to view devices connected to your Verizon Internet Gateway(ARC-XCI55AX). 03-25-2022 08:14 AM. Here's how to view the software version your Verizon Internet Gateway(ASK-NCQ1338/ ASK-NCQ1338FA)is running. Due to inactivity, your session will end in approximately 2 minutes. Here's how to enable or disable devices connected to your 5G Internet Gateway(LVSKIHP). I've been hardwired from the start, using two switches and wireless and tried every combination, disconnected devices one at a time rinse and repeat troubleshooting and nothing has mattered in terms of the disconnects. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. You must be connected to the 5G Home network to access the admin page. Here's how to restart your 5G Internet Gateway. Updated LED behavior to show blinking red if the SIM is not active. I still cannot update to the latest version. Got the Verizon Internet Gateway (ASK-NCQ1338) in two days ago. Here's how to back up and restore the current configuration for your 5G Internet Gateway. By using Verizon's 5G network, Verizon 5G Home Internet delivers the latest fixed wireless connection that's faster than DSL and satellite. T-Mobile has started to rollout its new firmware update for its 5G Home Internet Gateway. Privacy Policy. I am on software version 21432. Please sign in again to continue. vman10809. I have had Verizon Home 5G for about a month now. While still directional, this antenna doesnt require line-of-sight to the tower. Here's how to properly mount your 5G Internet Gateway on a window. I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago (. Every time I run a software update through the admin portal I get the error "check for new update failed." Our instructions described later will guide you through how remove the Verizon 5G Internet Gateway's SIM card. Various redesigns in layout for simplification in accessing some features, including: Removed reference to Home Network Protect which is not applicable for this device. Due to inactivity, your session has expired. System Update 2 The details: Release date: 01/12/2023 Software Version: 3.2.0.5 What's changing: Release date: 06/22/2022 Check the Software Updates page to see if your device's most recent software version is listed. Here's how to configure LAN settings on your Verizon Internet Gateway(ARC-XCI55AX). Software Version: 3.1.1.27 What's changing: This User Guide can help you get the most out of your Verizon Internet Gateway (ARC-XCI55AX). Verizon Internet Gateway (ARC-XCI55AX) - Support Overview. Due to inactivity, your session will end in approximately 2 minutes. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Get up to $500 when you, Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Install Firmware Upgrade, 24/7 automated phone system: call *611 from your mobile. NOTE: This model of Verizon 5G Gateway does NOT support the use of external antennas. Accessing Verizon 5G Internet Gateway's SIM card does require a couple tools. Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide By Carrier Accessories Enterprise Solutions Hotspot Guides Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide Account Cart Details can be found here: https://www.verizon.com/support/verizon-internet-gateway-ask-ncq1338-update/. Please proceed at your own risk. Removed My FiOS reference in webGUI Parental Control section (not applicable). Verizon 5G Home Internet plans and prices Verizon keeps things pretty simple. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. Verizon 5G Internet Gateway - Support Overview. Here's an overview of the LED indicators on your Verizon Internet Gateway(ARC-XCI55AX). The current software update: The details: Here's how to set up your Wi-Fi (wireless client connection) on your 5G Internet Gateway. Release date: 01/12/2023 Unlimited Data. There doesn't appear to be an option to update it in the web interface. One big misconception about external antennas is that external antennas primarily help you increase your data rates by increasing the signal strength, but that's not the case. Weve found its often better to mount the antenna(s) on the side of the building where the structure can shield the antennas from interference. Please sign in again to continue. Since I didn't see a thread yet, post your experiences here. Refer to Access Admin Page for assistance. You won't be able to use the sim with your own modem. 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