Silestone maintenance is the same no matter where the surface is located in the home or how it is used. Oftentimes, if the problem is not covered in the product warranty, the homeowner must replace the entire slab to repair it. To repair it or replace it. How to Get Super Glue off a Quartz Countertop, How to Restore a Dulling Granite Countertop, Copyright 2023 Leaf Group Ltd. / Leaf Group Lifestyle, All Rights Reserved. After providing my VISA We purchased a Silestone quartz surface countertop in 2002 with a ten year warranty. It is easy to clean and has high scratch, stain, and heat resistance. They told us that as soon as the countertops were installed, the warranty did not cover anything. How Do You Read A Persian Rug To Tell Its Authentic? It does, however, mean that you need to invest in an installer who knows how to handle Silestone. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. Silestone surfaces therefore provide extra hygiene. It's bound to find designers taste and will get attention soon enough. I'd stear clear. He paid for services and goods from a contractor and did not receive what he paid for from the contractor Mr. Smith. It is possible, however, to permanently damage a Silestone surface. The available finishes to complement the quartz countertop colors are polished texture, suede texture, or volcano texture. The available quartz countertop styles are plain, veined, fine grain, or coarse grain. 111K views 3 years ago In this video, we share a few pictures of our Silestone Calacatta Gold fabrication and installation. Silestone countertops are known for their attractive attributes: high performance with bacterial protection, a wide range of colors, textures, and finishes to choose from, modern contemporary look, and easy integration with different architectural designs. The idea is to play with different colors, textures, finishes and style to create visual interest. I understand and sympathize. To do this best, size, color, and style preferences must be determined. Silestone (cosentino) advised that the installer - counter fit would need to come out and inspect the crack. Counter top material that chips on all edges on regular use. Required fields are marked *. We chose SILESTONE "TAO" countertops. Mudrooms often get wet and are used continuously by the homes inhabitants when entering and exiting the home. Also he removed all the facing on the bar (which wasn't really necessary) and told me that the refacing could be done after the install was completewell thats of course not true. I have read lots of mixed reviews regarding the suede finish. Daily use and wear will not scratch Silestone. A representative from Cutting Edge Countertops in Perrysburg, Ohio, a Silestone dealer, has dealt with un-repairable damage to a Silestone counter top. Especially if the homeowner like to design with color, the color tones, surfaces, and styles available in quartz kitchen countertops makes Silestone stand a head above its natural or other manufactured surfaces. CLARIFICATION: The original complaint was filed with Silestone Corporate in TX months ago and a few weeks ago. Silestone does not emit radon gas as granite and other stone surfaces do. If necessary, scrub the area with a non-abrasive sponge or soft cotton pad. 1). Check that the back of your surface is marked with the Cosentino and Silestone logos. I would not purchase again. my questions yet. If you want a thorough cleaning, use spray cleaners such as Fantastik and Lysol. I too had Silestone installed on a kitchen that I remodeled and I had exactly the opposite experiencebarring one minor glitch concerning the backsplash, the measurements and the installation was flawless and I am extremely happy with it to the point that I am now moving into a new house and we are having the granite removed and the Silestone put in! The polyester resin is what binds and holds the quartz crystals together, creating the Silestone surface. Your countertop, sink, floors, and walls can be covered with Silestone. Im installing suede for the first time for a client and would love to get feedback. Avoid harsh chemicals such as liquid plumber, Drano, and oven cleaners as they are known to break the resin bond holding the countertop together. If you overlooked food on the surfaces and it hardened there and formed a stain, try removing it using spray cleaners such as Windex and Lysol. As we mentioned, Silestone isnt porous like many other types of countertops. There are many manufacturers of Silestone. An ogee edge is a conclave arch that transitions into a cortex arch. All roads lead to Rome and same local person at the end says NOOOOOOOOOOO. I have read the complaint by Mr. Evatt, and have responded by e-mail directly to him this morning. Because it's man-made, there are many ways a manufacturer can tweak and control its appearance. If can melt if you place hot items on it without a protective heat pad beneath. Silestone is not affected by common kitchen acids like lemon juice, tomato juice or vinegar (food acid). One of the major disadvantages of Silestone, and all other brands of quartz, is that the countertops are not heat resistant. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. Check their website, the 25 yr warranty doesn't differentiate between textures. Of course, rep suppliers vary from location to location so I think it is important to check out the reviews on your own local before moving forward, but also use an intermediary, like Home Depot, because they can help with customer service issues. Some people like the natural look and feel of granite and marble. Stone Systems of Houston installed the countertops in four weeks. Just for the record my house was built in 1952 so I am not going to buy the "house settling" story. Basically they said there are two designs and I got the one that I would never have chosen /the one that didn't match my choice. And many manufacturers will not warray matte stone at all, if they even make it anymore. When . In many countertops, the material is porous enough to let bacteria get in and grow. Guess my BBB and State Attorney General letters expressing my dismay at Silestone corporate quick response to pull his from their site. Days later we received a letter from Silestone indicating our claim was denied and that it had to be caused by us, the customer. Take a look at moreremodeling ideas in our previous project page. Avoid placing hot items on it. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. I just saw a sample kitchen using the suede finish in Lagoon. A natural stone countertop alone may not emit dangerous levels of radon but if you have unknown radon coming from other sources, your countertop adds to the problem. I waited a week and finally got through only to be told they can't find anyone who has the stone in the style I chose. If your company did not do it, which one did? I guess they should know ? Silestone, however, releases little or no radon. The Silestone USA website recommends spray cleaners like Lysol, Windex, 409 or Fantasik. Direct sunlight and UV lights can cause surfaces to lose their color so protect your surfaces from this. Make sure heavy objects are not dropped on the Silestone. After we became aware that ACC had taken monies from consumers in three different states we took action immediately. A revolutionary matte texture never seen before in surfaces for home. Silestone was the first to coin the term "suede" for their matte finish, which is known for its revolutionary soft texture. Silestone uses resin to bind the pieces of quartz together. Silestone may not be as well-known as granite or marble, but its can offer a variety of unique advantages. Allow the cleaning product to sit for 10 minutes before wiping away. I honestly would NEVER recommend Silestone for anyone. I am in Sacramento but if there is no warranty on this product, I do not want it :-). I purchased a silestone countertop several years ago from Home Depot and have been trying to get my problem fixed on and off since then. Use cutting boards when using knives and trivets when placing hot items on the Silestone countertops for best results. Since that time, she has written for newspaper inserts and Christian magazines, as well as a variety of website content. CLARIFICATION: This is almost funny. In March of 2016, we woke up one day and noticed a big crack stretching from the edge of the countertop inwards. The cabinet salesperson contacted their local Silestone installer to call me so they could measure and cut the stone, they never called me even after several phone calls from the cabinet store. Sangeetha Panugonda how is your Suede finish held up? Were you successful in getting them to admit fault? For a luxury material, Silestone is widely available to the public. Silestone is not heat resistant. Hello. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. No matter your color preference there is an extensive and growing color library available for perusal during the kitchen design process. Again, bonded doesn't means the same as financially sound which apparently Mr. Smith hadn't been for some time..however he was listed as a CSI on their corporate website. Scratch Resistant. Guess thats changed with the bad economic times. Why would I sue Mr. Smith..it would cost me more to even file. Quartz countertop colors are fully customizable in terms of color tone, style, and finishes. You also shouldnt stand on the countertops. Funny how some of you so-called pros call it "Matt" finish. Natural stones emit a gas called radon. Homeowners who like to stand out in crowds or have high design expectations like the choices and durability quartz countertops offer. Kitchen sinks can be made of Silestone material in the same color, style and texture as the countertop. Stain resistant Its low porosity makes it highly resistant to stains. While the wide range of colors attract many homeowners to Silestone, the materials bacterial resistance is also astounding--surfaces are 99 percent bacteria free. Choosing the best countertop option for your bathroom or kitchen is tough, particularly with kitchens. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. Mano a Mano Combat: Quartz Versus Granite Countertops. EASY FIX--find out who the manufacturer was for my Silestone. Acid-resistant Silestone's low porosity prevents it from being damaged by harsh stains. Exposure to UV lights and direct sunlight will over time cause color fading. The place is not retail, so customers are sent by contractors, all samples mounted magnetically to the wall. Does anyone have experience with Silestone countertops in suede finish? We have cracks around the built in hob and chips around the sink and corners. Sounds like the company learned alot from the banking industry. We do care about our name as well as our customers. No problem, just let me know when and I would be there. Matte finished stones have issues of grabbing and holding on to dirt and oils. While few things stain Silestone, care must be taken when cleaning as permanent damage is possible if the wrong product is used. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. Ready to join the 100,000+ homeowners matched with pros? The Silestone countertop surface is non-porous. The walls and floors can be made from Silestone surfaces. Many stores and stone yards sell Silestone or granite remnants from jobs that are cancelled or customers that change their mind. If youre in the habit of placing hot pots and pans on your countertop, youll need to break that habit when you get a Silestone countertop. This co. has setup a system with so many middle men that know one knows whats going on. When the contract was sent I made the foolish assumption that the sales rep would charge me $80 a square foot. I wanted to comment on the complaints here. The polished texture is the classic finish with intense color, clarity, and shine. Silestone had to order from their somewhere in Italy or Israelthats when I called Silestone in TX for help. We have had granite for 30 years - no cracks, no chips no stains. Hands down, we changed to polished. Apparently he is hospitalized with a stroke. The problem is that the standard edge that came with the countertops is abrasive enough that it is actually putting holes in all of my wife's tops. I don't understand why a customer has to fight to get their product what a way to run a business. 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Textures, finishes and style preferences must be determined USA website recommends spray cleaners such as Fantastik and.!
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