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Repairs & Voids. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. I have got this complaint, they monitor it and see it through to the end. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. We are Gateshead Council'sHousing Team. We will need to look at what has been damaged so please don't throw anything away. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. Gateshead We hope to reschedule these eventsat a later date. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. London I have to tell you, this week I have had four complaints that have been going on for two years. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. These include re-fixing toilet seats and repairing minor leaks. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Request a FREE property inspection to find out how much your claim is worth. You can also include claims for loss of earnings and care costs if necessary. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. The team were very helpful and understanding of my dangerous situation. endobj However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. Homepage for Gateshead Councils Benefits and Council Tax information To register with My Housing Account, select 'my account' at the top of the Council homepage. The council is responsible for most repairs to your home. A public consultation on the future of Gateshead Council's Leisure Services has commenced. Our business support events remain cancelled for now. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Visit directory. You have the chance to buy up to 10 additional holidays per year. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. You can also claim compensation for the damage that has been caused during repair work. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. There are no emergency or urgent repairs outstanding at this point in time. Gateshead. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. Copyright Andy T - 2021. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> We will first make sure that it is our responsibility to do the repair. Reporting repairs Home. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Unfortunately, this job posting is expired. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Top Jobs in Gateshead, England. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Our business support events remain cancelled for now. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. Time to have your say on the future of our leisure service. : 50K - 53K. 27,852 - 30,151 a year. %PDF-1.5 The call-out team will make the property safe and arrange to come back the next working day to finish the repair. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Do you want to work with us in helping to create spaces that are great to work and/or live in? endobj If we miss an appointment and we didn't contact you, please contact us. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. The department is on the lookout for more callhandlers and building technicians. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. 182-184 High Street If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. If so, please keep reading as youre just what were looking for! Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. Any resident with My Housing Account can access this service. We hope to reschedule these events at a later date. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. For further information please contact the Involvement Team by: Civic Centre By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. As a tenant you are not automatically covered for any of your home contents. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". Regent Street Our employees and contractors carrying out work will show you an identity card. Please continue to be patient, as we are experiencing a high volume of phone calls. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. To keep up to date, why not follow us. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. There's also additional service charges from 115.85 a week, this cost is eligible . 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. If this is not possible, we will replace with the items we hold in stock. Council tenants can also be offered evening appointments for repairs from 4:30pm. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . We would not replace all items, only the ones that are required. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. They should all be done. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. 1 0 obj Gateshead Council 4.0 . In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? The report found the repair centre's ability to handle calls was deemed 'critically low'. Gateshead Now is a collection of the latest news from Gateshead Council. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. If you continue to miss appointments for repair work you may be charged. View my payslip. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. The contractors are currently repairing seven properties a week. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Planned repairs usually need an inspection before work is done. Complain to the housing ombudsman The housing ombudsman is a free and independent service. She added: "Someone has got to own it. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Well, theres so much on offer and heres just a few of the highlights! Were delighted that you want to come and work with us. We are Gateshead Council's Housing Team. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis.
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gateshead council repairs