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Have a fantastic holiday. Staysure is a trading name of TICORP Limited. We'd like to assure you that we put the welfare of our people and customers at the heart of what we do and have rigorously adhered to the Government recommendations to create safe working environments for our employees. We receive a lot of positive feedback on our great team culture whether our people work in the office or remotely. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. We have measures in place to ensure the bonus is awarded fairly across both our sales and customer service areas and continuously monitor activity and welcome feedback from our agents. If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 The call centre dont have enough medical knowledge to assist. Were available during the following times: We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. Please can you email complaints@staysure.co.uk with your contact details in order for us to investigate your complaint further. .wsite-button-large .wsite-button-inner {font-size:14px !important;} Will definitely be dealing with Staysure in the future for my holiday cover. Consiglieri Park Estrada Consiglieri Pedroso, It's been an extremely challenging time for the country, and, specifically for our sector, since the outbreak of Covid-19 and, we are working hard to support our customers and our employees at this unprecedented time. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Dear Geoffrey Brooks,Thank you for your 5 star review. We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. Were sorry that you felt unsupported during your time with us and wish you the best in your future role. Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. So you can be confident that youve got the right cover, thats tailored just for you. Have a fantastic holiday. What a get-out-of-jail clause that is! The site would not let me obtain my 1st quote or clear input and start again.I had to phone your Company and get another quote , which was about 40 more than my first on line quote I did not receive any information as to why the on line quote changed.I bought the policy. Also, for some of our insurers we may receive a profit share payment if they })(); We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. It goes against our guidelines to offer incentives for reviews. Consumer guides, newsletters, surveys and more! A free inside look at company reviews and salaries posted anonymously by employees. staysure hung us out to dry. While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. Sometimes the Customers are not vey nice. . } We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. Well always be on hand with guidance and support to help you get the results youre looking for. } left: 0 !important; ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) So you can be confident that youve got the right cover, thats tailored just for you. Not happy. font-family: "Open Sans" !important; Happiness score is 39 out of 100 39. Team leaders are always on hand if needed. document.documentElement.initCustomerAccountsModels++ My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. .wsite-product .wsite-product-price a {} TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. - Email address - Full name - Telephone no. If you need to cancel your policy please click here. Wed like to hear from you. This is unfair to the customer and is not treating customers fairly (and may be in breach of FCA rules) as well as unfair on the employee. They were rude, there was no consideration, no bereavement line. Thanks for your feedback. A company who has to bang on about diversity isnt a diverse company. .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} Overall experience. I should have asked for the policy to be posted to me. .wslide-caption-text {} We hope this will continue to inform and provide insight to our employees on the decisions we make. I wasn't entirely happy with the service I got but I don't blame the staff for it. I was able to buy the policy only by starting afresh with a new email address and not creating an account. Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. Anyone can write a Trustpilot review. Isla Graciosa, 1 Staysure Employee Reviews about "customer service" Updated 8 Feb 2023. I contacted you twice. In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. Get started now and lets get this sorted. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Most of the time the customers were great and easy to get along with. Dear Anne Parry,Thank you for your 5 star review. Wednesday 28 December: 8:30am 8pm The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. Full-time, Part-time . Team leader will tell you they will call customer back 3 working days later. I got an online quote and with no warning it increased in 1 minute by about 40. com_currentSite = "952359298347476581"; }(jQuery)); Broadband TV & Mobile Guides and Company Reviews, Your Jokes | Let's be funny and save some money. Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. You can email us at info@staysure.co.uk Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Have a fantastic holiday. However, if you'd rather complain directly, you can use the above address to contact Staysure. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. In the end left the company with 66 pay in a cost of living crisis with child. A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. .galleryCaptionInnerText {} They take your money easily but getting help when you need it is a different story. Dear Denis Kumm,Thank you for your 5 star review. } These can take up to 7 working days to get to you. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. Warm regards,Vicki, Why not be upfront and tell people they can get it cheaper, no consideration on grades of cancers, I am low grade will take 10 to 20 years to affect me so why one size fits all, it is so wrong. A very unfair company. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Find out how we combat fake reviews. As I was desperate I bought it. } initPublishedFlyoutMenus( I could put it down racism but overall they are just a horrible company who treat people bad. com_userID = "135719744";_W.configDomain = "www.weebly.com";_W.relinquish && _W.relinquish() Dear Phil Masters,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. My mother was diagnosed with terminal cancer after taking a policy out. The first time started out fine then I was transferred . I tried three times and received a message that there was something wrong but no explanation on what the problem was. Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 I hope my friend who recommended me gets her 10 bonus !!! Unhappy with your Staysure experience? It wasn't great. Monday 26 December: Closed I interviewed at Staysure (Northampton, England) in Apr 2022, Smooth and informative. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Get in touch with us if youd like to make multiple changes to your policy. I was trying to pay for a quote with them kept waiting for over a day to pay. Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} A nice change from the hassled feeling I often feel when dealing with call centres. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. .blog-header h2 a {} Its quick, easy and totally free. #wsite-content h2.wsite-product-title {} Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. a:hover, Whenever you need us, our 24/7 claims team is here for you. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Get started with your Free Employer Profile. To ensure we are consistent in providing our customers with quality service, we may record your telephone call. Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. | Read 199,981-200,000 Reviews out of 200,383 . Please check with your phone provider if you are unsure about how much a call will cost. Average Interview. }}\"\n {{\/membership_required}}\n class=\"wsite-menu-item\"\n >\n {{{title_html}}}<\/span>\n <\/a>\n {{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n","navigation\/flyout\/list":"
staysure customer service