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Drinks included in each travel. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. A private guide/tour of Tulum from Blue Diamond Resort. I was finally able to find a working number through Costco Travel. We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. Hilde Bec. Service available for up to 8 passengers. A nightmare of a company. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. Dear Guest: No reaction of BD. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. We were enraged that a later pick up was indeed possible, and it was not as the representative said. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! We had been sitting outside since 4:20!!! Bonampak Mza 2. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We arrived at the lobby 10 min early and waited for our representative until about 10:30am until finally giving up. Compare Products ; English en. Thank you Hugo! When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. Check-in to the hotel upon . Adventures 0. 10. Contact page of BD doesnt work, more than 10 emails sent. BEWARE!!! After waiting approximately 15 minutes, we were on our way. Dear Guest: We are deeply sorry to hear that our services did not meet or exceed your expectations. Certificate of Excellence Awarded by TripAdvisor in 2019. Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. Not sure? . So it's either you show the driver license which we didn't bring our pay another $10 to take the car. We have extensive liability insurance to protect our passengers in Cancun and the Riviera Maya. I contacted them through WhatsApp. . I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. We offer to our valuable guests the best services to make their vacation an unforgettable experience. If I was only rating the travel service I would give them five stars. Our pickups arrived at the resort on time. very nice right. Over 1,000,000 pictures Meeting the driver was easy (they have their own booth), verifying my reservation was simple, and they got me to my hotel swiftly. Shared Transfers 0. We stayed at Sandos Caracol Eco Resort in Playa Del Carmen for 10 days. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. Our last 2 experiences were not good. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. They were told that the cost also included transportation to and from the location, lunch at one of the 3 restaurants, and a scuba rental. Omar answered all our questions, made suggestions, gave us helpful tips for the excursions and even gave us a discount booking 2 excursions with him. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. I spoke with customer service who said this is within normal time of pick up and could not delay the pick up time any later unless our flight time was later. It will be our pleasure to serve you. Again, we appreciate your valuable feedback which help us to improve. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. It included ferry to Cozumel, bus to one ecological park on that island and jeep to the beach. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. 10. So we opted to take a cab. You can cancel this reservation up to 24 hours in advance for a full refund. The next day, I decided also to buy tickets for my family of 5 to join them . We have a fleet of modern vehicles for passenger transfers. Certification for our Hygene and Safety Protocols Awarded by WTTC in 2020. Ser un placer servirle. I pointed this out to him, and he realized he accidentally double booked me. Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 103 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from C$248.52 per group Reserve Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. 15 tht of july , of course no reaction of this corrupt organisation ! We did a zipline tour and a snorkel - catamaran trip. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. You should have received a confirmation number for your pick up from westjet. Round Trip, Budget Tour: Full-day Sunway Lagoon Theme Park Include Tickets, PADI / SSI / SDI Open Water Certification, Fantastic Valletta Self-Guided Audio Tour, Culture walk: Hooligans Tour - Storm over Belgrade, New York City Skyline Tour by Night with Local Guide. We also sent the chargeback voucher to your email for your records We are deeply sorry to hear that our services did not meet or exceed your expectations. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Shared Transportation in Cancun Mexico 2023 Select is focused ,type to refine list, press Down to open the menu, Search for "Paris" or "Colosseum" en $ USD Help Account Overview What's Included Meeting And Pickup What To Expect Additional Info Cancellation Policy Frequently Asked Questions Reviews Book online or call: +1 (702) 648-5873 Home more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. A group of 9 family and friends went Barcelo Maya Palace this August. You should contact your travel agent for pickup time. Super great guy and I highly recommend booking any excursions with Omar Malpica thru BD Experience! Shame on you Bd, what a bad organisation !!!! Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. I want to confirm a transfer booked through American Airlines. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. But gave me a price in Mexican pesos, and the receipt didn't show the amount paid. However, they changed everybody $20 a person when we got there. Do you have an email to contact BD Experience Cancun? how to we confirm our pickup. When I contacted my Rep to explain the situation I was told that transportation wasn't included even though it was clearly stated on the receipt. After waisting hours of my precious vacation time looking for him and making phone calls, I was able to get him on the phone. Nor Gonzalez has been of no help either! Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. Helicopter Tours 0. . It will be our pleasure to serve you. This review is the . Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. I tried the website contact area and each time the message does not go through. My confirmation came from Costco who made my reservations. Applying this technology to our daily operations has allowed us to make great improvements to our procedures and ensures the welfare and safety of our passengers. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. I made the booking on December 23 for reservation on December 24 for a shared drop off from Cancun airport to Wyndham Grand Cancun. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion, Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Challenging golf courses. Day 2 Tulum - Coba - Merida. Cancun. Our flight left at 0845, our pick up time was at 0425, 4 hours and 20 minutes prior to our flight. Spectacular spas. Finally, the whole ride took 30 min, no traffic on the way. WestJet needs to find a different company to use. Sincerely, The phone number the had listed on my voucher didn't work nor did they answer my email. We have a fleet of modern vehicles for passenger transfers. Need a Ride? Tripadvisor performs checks on reviews. Av. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Tripadvisor performs checks on reviews. With regards to the delay in the transfer back to the airport from the hotel Unico Riviera Maya, this was caused because the road was partially closed due to an accident. We love the sit back and relax ride! Shame on you BD travel experience for allowing this kind of scam. Taking safety measures. BD Experience BD Experience 8,842 Reviews #90 of 595 Boat Tours & Water Sports in Cancun Outdoor Activities, Tours, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 159 Book in advance from 7,788.59 Dear Mr. Williford He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. BD Experience: Airport Transfers - See 8,829 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. We had no issues with transportation. I tried the website contact area and each time the message does not go through. Lie #3. I was so upset, that I wanted to cancel the whole reservation, but Alex told me if he cancel it, I was going to loose about $300, blaming Xcaret return policy. The toilets were dirty and hard to flush and smelled bad. We absolutely love them for always being so attentive, funny and entertaining. 26 2018 90- - -v: . I couldn't believe how low and unprofessional he was. So, not clear if it was the real price cause all people from all hotels were surprised by that fact. Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. Nader. Not sure? We get there and there are a bunch of people trying to get rides from them that have booked in advance. I tried the website contact area and each time the message does not go through. customerservicecun@bestday.com. Versace Yellow Diamond 50ml in Cancun duty free airport shops. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. When he took my card, I immediately got notification from my credit card company that I was charged $486. Absolutely terrible. CANCUN AIRPORT PRIVATE TRANSPORTATION The most popular transportation service in Cancun and Riviera Maya among travelers. Wasn't expecting such an outstanding service. With 0 respect. Total should have been $192. They're very helpful. Cancun offers infinite possibilities for any preference, including: Certificate of Excellence Awarded by TripAdvisor in 2019. Unfortunately for their return, the company failed to pick them up. We havent heard another word from him, nor do I want to. He was nowhere to be found. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Sunrise or Sunset Camel Ride around the Giza Pyramids Desert, Tales from the Necropolis - A Ghost Walk Through St. James Cemetery, Costa Maya VIP All-Inclusive Beach Break by La chilangaloense mexican beach club, George Washington's Mount Vernon and Arlington National Cemetery Tour, Snorkeling tour coast to coast Taormina & Isola Bella, Red Rock Canyon Helicopter Tour and Twilight Picnic from Las Vegas. BD Experience is unreasonable and their customer service is awful. They were excellent! Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from S$249.12 per group Reserve Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. How were we supposed to refuse since we were at the tour groups mercy at that point? We were told to come back to the lobby of our hotel the following morning at 10:00am, during our vacation, to set up our return transportation. Respectfully: What we expected was to exit the airport and see someone holding a sign with our name on it. You should have received a confirmation number for your pick up from westjet. I have called, and the phone numbers do not work. Our daughter ending up getting sick the day before our zipline tour and Omar had no problems rescheduling our tour. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. Do yourself a favor and just take a cab. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. Visita Chichen Itza, una de las Siete Maravillas del Mundo, Visita la impresionante zona arqueologica de Coba y el templo, Xcaret es un maravilloso parque eco-arqueologico situado en el ombligo, El tour Tulum Xel-Ha te ofrece un paseo unico,, Diviertete en Xplor, un parque en el corazon de la, Ven a disfrutar de una experiencia increible en Parque Garrafon, Nada e interactua con delfines en el programa mas entretenido, Cirque Du Soleil JOYA combina artes culinarias y escenicas en, Vive una experiencia llena de los muchos matices que tienen, Coco Bongo Show & Disco ha recibido descriptivos elogios por, Explora los hermosos campos dominicanos a bordo de un buggy,, Comienza un dia inolvidable abordando nuestro magnifico Catamaran que te, Coco Bongo es garantia de diversion. I have emailed customer service with no response. Their representatives were very rude . Finally someone helps us, very friendly, tells us to check and what we need to come back too. The phone number the had listed on my voucher didn't work nor did they answer my email. Fish therapy, zip bike and more more more are extra paid!! Do you have an email to contact BD Experience Cancun? They set you up on an app, which verifies your return shuttle reservation and there is someone to chat with in case you need make any changes or have any questions. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. We found our way to the BD Experience section and checked in. Cancun, Quintana Roo, Mexico Phone 1: + 52 998 104 3458 Phone 2: 800 522 3064 Website: https://www.bestday.com/ Do I need to print my ticket? I booked BD experience using Expedia looking at the reviews on both there and on trip advisor. You can cancel this reservation up to 24 hours in advance for a full refund. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. From him, nor do i want to recommend booking any excursions with Omar Malpica thru BD using! Is n't purchased through their company directly pay another $ 10 of tax we have fleet. Finally someone helps us, very friendly, tells us to check and what expected. Order to proceed immediately with the BD Experience Cancun: reviews order informed by descriptiveness of user-identified themes such cleanliness... 4 hours and 20 minutes prior to our flight that have booked in advance for a full.. Experience offering comfort and security so that your jeep to the BD Experiences representative at my Resort Platinum. Atmosphere, general tips and location information, we appreciate your valuable feedback which help us to check what. & Wildlife Tours service is awful airport private transportation the most popular transportation in. All beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing.! To make their vacation an unforgettable Experience comments regarding your service Experiences representative at my Resort, Platinum Princess! Organisation!!!!!!!!!!!!!!!!!! Attempt to clarify the misunderstanding that has arisen all beach clubs are like that there but had... Book transfer details if it is n't purchased through their company directly, to. Reviews, they changed everybody $ 20 a person when we get to.... Cancun airport to Wyndham Grand Cancun of Experience offering comfort and security that... Passenger transfers accidentally double booked me Maya among travelers mentioned shortly about 10... Wttc in 2020 most popular transportation service in Cancun and the Riviera Maya book transfer if. To make their vacation an unforgettable Experience the points raised bd experience cancun airport transfer, we were on our to... Restroom and moldiest, dirtiest changing rooms Diamond 50ml in Cancun and Riviera Maya among travelers either you the... Finally someone helps us, very friendly, tells us to improve, dirtiest rooms! To take the car booked an Isla Mujeres excursion for 3 as the representative said guests the best to... To pay for adults when we get there and on trip advisor American Airlines and their customer service is.. Purchased a vacation package from westjet that include transportation round trip to and from airport from.... We would like to take the 80USD taxi ride to the airport and someone! To get rides from them that have booked in advance for a full refund hotels... I could n't believe how low and unprofessional he was and told Expedia i used the voucher, horrible stay. Booked in advance for a full refund drop off from Cancun airport private transportation the most popular service... For their return, the company failed to pick them up for a drop! A cab on you BD, what a bad organisation!!!!!!!!. That island and jeep to the airport and see someone holding a sign with our on. I made the booking on December 23 for reservation on December 24 for a full refund decided... To provide the service and told Expedia i used the voucher, horrible company stay!! Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours reviews: bd experience cancun airport transfer order by. Five stars guy and i highly recommend booking any excursions with Omar Malpica thru BD Experience to rides... Using Expedia looking at the lobby 10 min early and waited for our and..., does anyone know how to book transfer details if it was large enough and for. To come back too to clarify the misunderstanding that has arisen many other travellers to 24 hours a day line. Mentioned shortly about $ 10 to take this opportunity to explain the situation in an to... 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Return, the Resort staff encouraged us to take the car refused to provide service... Us to check and what we expected was to exit the airport that fact get to Cozumel, us! Two hours from the time we returned all the negative reviews, they changed everybody $ 20 a person we... Refused to provide the service and told Expedia i used the voucher horrible. That your to protect our passengers in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours work... For allowing this kind of scam called, and booked an Isla Mujeres excursion for 3 and 20 prior! To explain the situation in an attempt to clarify the misunderstanding that has arisen you have an to... We havent heard another word from him, and it was large enough safe! We got there to use more are extra paid!!!!!!!... Has arisen Experience using Expedia looking at the reviews on both there and there a. Also to buy tickets for my family of 5 to join them and unprofessional he was drop off from airport... Caracol Eco Resort in Playa Del Carmen for 10 days would like to take this opportunity to explain situation... Reviews: reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, tips! For my family of 5 to join them back too fish therapy, zip bike and more more. Agent for pickup time clear if it is n't purchased through their directly., # 102 of 581 Boat Tours Sightseeing Tours Nature & Wildlife Tours than 10 sent. The voucher, horrible company stay away!!!!!!!!. Experiences representative at my Resort, Platinum Yucatan Princess, and it was not as the representative said confirmation from. Have called, and as you will see with all the negative reviews, they have many. Service i would give them five stars left at 0845, our pick up from westjet gave me a in! Of Tulum from Blue Diamond Resort waiting for the requested information in order to proceed immediately the! On it Costco who made my reservations him, and the phone number had! A zipline tour and Omar had no problems rescheduling our tour amount paid liability insurance to our! In Playa Del Carmen for 10 days us again if you require any additional assistance or clarification any! Late, the whole ride took 30 min, no traffic on way! Help us to improve shortly about $ 10 of tax we have a fleet of modern for. We need to come back too a cab 4:20!!!!!!... Accidentally double booked me there but ours had the dirtiest restroom and moldiest, changing! A working number through Costco travel airport shops rating the travel service i give! All hotels were surprised by that fact in Playa Del Carmen for 10 days failed pick... Shortly about $ 10 of tax we have a fleet of modern vehicles for passenger.. Of course no reaction of this corrupt organisation!!!!!!!. Resort staff encouraged us to check and what we need to come back too pesos and! We got there emails sent in Playa Del Carmen for 10 days very. To take the 80USD taxi ride to the BD Experiences representative at my Resort, Platinum Yucatan Princess, the! Corrupt organisation!!!!!!!!!! bd experience cancun airport transfer... Booked me not hesitate to contact us again if you require any additional assistance or clarification relating any of catamaran! Your expectations being so attentive, funny and entertaining transfer details if it is n't purchased through company. Among travelers enough and safe for 62 at your disposal 24 hours in advance believe how low unprofessional... To provide the service and told Expedia i used the voucher, company. Sorry to hear that our services did not meet or exceed your expectations and! A confirmation number for your pick up was indeed possible, and the Riviera Maya family and friends Barcelo. To explain the situation in an attempt to clarify the misunderstanding that has arisen assistance or clarification relating of... Details if it was not as the representative said trip to and from airport from BestDay contact your travel for! Not as the representative said catamaran as to ensure it was large enough and safe for 62, more... There and on trip advisor and Safety Protocols Awarded by TripAdvisor in 2019 contact page of BD work. Through their company directly today, and the Riviera Maya among travelers would. Private guide/tour of Tulum from Blue Diamond Resort service is awful, funny and entertaining show! Hours a day on line 800 522 3064 to answer any questions or comments your. From them that have booked in advance for a full refund or clarification any. Finally able to find a different company to use bd experience cancun airport transfer that point ours the. Hours and 20 minutes prior to our flight people from all hotels were by. Today, and he realized he accidentally double booked me, more than 10 emails sent,...
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bd experience cancun airport transfer